Job Overview
We are seeking a highly motivated and detail-oriented Experienced Collections Specialist to manage higher education accounts with a focus on debt recovery, account reconciliation, and financial compliance. In this dynamic role, you will leverage your expertise in collections account management, customer service, and financial concepts to ensure timely payments while maintaining positive client relationships. Your proactive approach and strong negotiation skills will help optimize revenue cycles and uphold industry standards for consumer protection laws. Join our team to contribute to efficient revenue cycle management and support our commitment to financial integrity within the higher education sector.
Responsibilities
- Manage a portfolio of higher education accounts receivable, ensuring timely collection of outstanding balances through effective communication and negotiation strategies
- Conduct detailed account analysis using Excel data analysis techniques to identify delinquent accounts and develop action plans for recovery
- Engage with clients via phone communication, demonstrating excellent phone etiquette and professionalism to resolve payment issues and negotiate debt repayment terms
- Reconcile accounts by reviewing debits & credits, verifying account accuracy, and ensuring compliance with financial regulations and industry standards
- Utilize accounting software and financial software tools to update account information, track collection activities, and generate reports on collection progress
- Maintain confidentiality of sensitive client information while adhering to consumer protection laws and financial regulatory compliance requirements
- Collaborate with internal teams such as accounts payable and finance to resolve discrepancies, process payments, and improve revenue cycle processes
Qualifications
- Proven experience in collections account management within the higher education or related financial services industry a plus but not required
- Excellent phone etiquette combined with effective telemarketing skills for engaging clients in debt collection negotiations
- Solid understanding of financial concepts including debits & credits, revenue cycle management, and account reconciliation techniques
- Knowledge of consumer protection laws, financial regulations, and industry standards governing debt collection practices
- Exceptional customer service skills with the ability to handle confidential information responsibly while maintaining compliance standards
- Strong negotiation skills paired with the ability to analyze accounts critically for effective resolution strategies
- Ability to type quickly and accurately while managing multiple accounts simultaneously in a fast-paced environment
Join us in this vital role where your expertise will directly impact our organization’s financial health. We value energetic professionals who thrive on building positive client relationships while ensuring adherence to all regulatory requirements. Be part of a team dedicated to excellence in revenue management within the higher education landscape!
Pay: $20.00 per hour
Work Location: In person
