Medical Receptionist – Rheumatology Clinic
Full‑Time On‑Site Competitive Pay + Benefits
Our busy, patient‑centered rheumatology practice is seeking a professional, friendly, and highly organized Medical Receptionist to join our front office team. This role is essential to creating a smooth, supportive experience for patients managing chronic autoimmune and musculoskeletal conditions.
About the Role
As the first point of contact, you will provide exceptional customer service, manage daily front‑desk operations, and support a multi‑provider rheumatology team. You’ll handle scheduling, check‑in/check‑out, insurance verification, and communication with patients, providers, and referring offices.
This position requires accuracy, compassion, and the ability to work in a fast‑paced specialty environment.
Key Responsibilities
Front Desk & Patient Support
- Greet patients warmly and check them in/out efficiently
- Answer multi‑line phones and route calls appropriately
- Schedule new and established patient appointments
- Maintain a clean, organized, and welcoming front office
Insurance & Financial Tasks
- Verify insurance benefits and collect copays, deductibles, and balances
- Explain basic insurance terms to patients (copay, deductible, coinsurance)
- Scan insurance cards, IDs, and required documents
- Follow practice policies for payment collection and financial discussions
Administrative & Clinical Support
- Manage referrals, records requests, and incoming faxes
- Ensure accurate data entry into the EHR
- Communicate professionally with patients experiencing chronic pain or mobility limitations
- Coordinate with infusion, lab, and imaging departments as needed
Qualifications
Required:
- 1+ year of medical office or customer service experience
- Strong communication and customer service skills
- Ability to multitask and stay organized in a busy environment
- Basic understanding of insurance (copay, deductible, prior authorization)
- Comfort using EHR systems and office technology
Preferred:
- Experience in a specialty practice (rheumatology, neurology, cardiology, etc.)
- Familiarity with referrals, authorizations, and medical terminology
- Experience with high‑volume scheduling
What We Offer
- Competitive hourly pay based on experience
- Health, dental, and vision benefits
- Paid time off and holidays
- Supportive, team‑oriented environment
- Opportunities for growth within a specialty practice
Who Thrives Here
This role is ideal for someone who is:
- Warm, patient, and professional
- Detail‑oriented with strong follow‑through
- Comfortable discussing insurance and payments
- Able to stay calm and organized during busy clinic days
- Passionate about helping patients with chronic conditions feel supported
Monday - Thursday (4- 10hr Shifts)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
