Overview
The Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Split Rock Resorts rules and regulations.
Responsibilities
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Use proper radio etiquette at all times.
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Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
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Maintain and review daily activity log.
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Maintain confidentiality with respect to guest and employee incidents.
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Hold briefing with Guest Services staff both at the beginning and end of shift.
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Check ID of visitors/employees as necessary.
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Access secured areas for authorized personnel.
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Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
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Assist guests to their rooms or assist guests w/entry into their rooms according to hotel standards.
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Assist during medical emergencies.
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Respond to emergency situations, including medical, security, guest complaints, etc.
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Investigate assault complaints.
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Assist outside agencies, as necessary, to maintain effective liaison.
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Respond to altercations, and investigate.
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Have knowledge of hotel and guestroom locking systems.
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Monitor TV cameras, if applicable.
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Administer First Aid/CPR as necessary.
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Challenge suspicious persons.
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Check safety hazards.
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Administer Heimlich Maneuver and or First Aid/CPR as necessary
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Complete Incident/Accident reports in a clear and concise manner.
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Monitor employees as they enter and exit the building.
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Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
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Document all deliveries.
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Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
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Provide escorts to persons carrying money, or other requests.
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Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
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High School diploma or equivalent and/or experience in a hotel or related field preferred.
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Background in hospitality highly preferred.
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Flexible and long hours sometimes required.
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Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
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Ability to stand during entire shift.
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Ability to climb and descend stairways and run.
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Ability to physically deter individuals who pose a threat to employee and/or guests
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Maintain a warm and friendly demeanor at all times.
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Maintain regular attendance in compliance with Split Rock Resort Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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Comply with Split Rock Resort Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
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Must be able to cross-train in other hotel related areas.
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Must be able to maintain confidentiality of information.
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Must be able to show initiative, including anticipating guest or operational needs.
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Perform other duties as requested by management.
