NOW Hiring HOTEL FRONT DESK Agents and NIGHT Auditors
Do you have a bright, cheerful personality?
Are you looking to supplement your income, need a change or interested in learning Hospitality Management? The Red Wing AmericInn by Wyndham is looking for personable and happy individuals to become part of the team! Come in and apply today
Where to apply: Apply in person at the AmericInn located at 1819 Old West Main St in Red Wing or call in at 651.385.9060.
We are doing interviews Monday, Wednesday and Friday from 9am- 1pm come in and Apply now!
Job Location: 1819 Old West Main St., Red Wing, MN 55066
Phone Number: To call: 651.385.9060
To text: 651.410.6394
The ideal Guest Service Agent/Night Auditor accommodates guests of hotel, handles front office duties and has a high level of customer service skills. Follows through on guest issues in a pleasant and organized fashion ensuring successful resolution and exceeding of customer expectations. Takes all necessary steps to ensure a positive and pleasant experience for all guests. The following reflects management s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons
Benefits include: Opportunity to Advance your Career, Holiday Pay, Hotel Brand Travel Discounts, and Sick and Safe Pay.
- Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services. Issues room keys and location instructions to guests
- Serves as the primary liaison to guests. Handles stressful situations, makes mature and knowledgeable decisions. Handles all guest complaint or problems to exceed the guests expectations
- Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied
- Consistently maintains positive demeanor
- Handles incoming guest reservations via phone. Takes reservation accurately and enters into PMS system
- Handles guest check-in and check-out in an accurate and efficient manner
- Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers
- Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market. Makes restaurant, transportation or entertainment reservations and arranges for tours
- Handle all guest service requests
- Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction
- Conveys company information, decision, or problems to appropriate parties on a timely basis
- Works to resolve disagreements and is respectful of peers and co-workers
- Keeps all work areas neat, clean, organized and free of hazards
- Adjusts to high-pressure conditions and is open to change
- Assumes responsibility for personal growth and development
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
- Perform other functions as required and directed.
Where to apply: Apply in person at the Red Wing AmericInn Hotel & Suites by Wyndham, call 651.385.9060, text 651.410.6394
We are doing interviews Monday, Wednesdays and Friday from 10 am- 2 pm, come in and Apply now!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Must have reliable transportation
Hotel Front Desk experience is preferred but not required
Pay: $14.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
