The Customer Service Representative serves as the primary point of contact for our customers. This role is responsible for processing orders, answering customer inquiries, resolving issues, coordinating with internal departments, and ensuring an outstanding customer experience from order placement through delivery.
Responsibilities
- Answer incoming phone calls and respond to customer emails promptly and professionally.
- Process customer orders accurately in NetSuite.
- Provide pricing, product availability, and lead time information.
- Track orders and communicate shipping updates to customers.
- Resolve customer concerns regarding orders, shipments, returns, and product issues.
- Coordinate with Sales, Purchasing, Warehouse, and Accounting to ensure customer needs are met.
- Maintain accurate customer records and documentation.
- Assist the outside sales team with quotes, order entry, and customer follow-up.
- Build strong relationships with customers through excellent communication and service.
- Perform other administrative and customer service duties as assigned.
- Qualifications
- Minimum of 2 years of customer service or inside sales experience.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficient with Microsoft Outlook, Word, and Excel.
- Experience with ERP systems such as NetSuite is preferred.
- Strong attention to detail and problem-solving skills.
- Ability to work independently while collaborating effectively with a team.
- Positive attitude and a strong commitment to customer satisfaction.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Work Location: In person
