MEMBER SERVICES ASSOCIATE POSITION DESCRIPTION
Title: Member Services Associate
Reports To: Member Services Supervisor
Wage: $13.73-$15/ hour
Status: Part Time hourly up to 25 Hours per week, Non-Exempt
PRIMARY FUNCTION:
The Member Services Associate is responsible for providing exceptional customer service and creating a welcoming, safe, and clean environment for all fitness center members and guests. This position serves as a primary point of contact for members and assists with daily facility operations.
KEY JOB RESPONSIBILITIES:
Responsible for opening and or closing the fitness center, depending on scheduled shift times.
Greet and interact with members and guests in a friendly and professional manner.
Assist members with membership enrollments, renewals, account questions, and general customer service needs.
Competent in various computer softwares including the utilization of a CRM.
Provide information about facility services, programs, schedules, and policies.
Conduct regular facility walkthroughs to help ensure cleanliness, safety, and proper operation of equipment and spaces.
Additional Responsibilities
Uphold facility policies and procedures while providing a positive experience for members and guests.
Help maintain a welcoming and organized front desk and facility environment.
Maintain accurate and up-to-date membership records by tracking membership numbers, class attendance, and other relevant information within the club’s database.
Receive and process payments in accordance with established procedures, ensuring all receipts and required forms are properly completed, signed, and distributed.
Answer phones and ensure calls or messages are transferred to the appropriate person.
Demonstrate strong verbal and written communication skills to ensure information is accurately and promptly communicated to the appropriate staff members.
Contribute to a positive, productive, and professional work environment by maintaining a collaborative attitude and supporting team members as needed.
Demonstrate a willingness to support and assist other departments as needed to help ensure the overall success of the facility.
Attend scheduled staff meetings and actively participate in discussions, training, and team updates
Relationships
Internal: Maintain close daily interaction with member services supervisor, fitness center direct, peers and fitness center members.
External: Maintain positive relationships with partner organizations, clients, and contracted services, as needed.
SKILLS/KNOWLEDGE REQUIRED:
High School diploma or GED preferred.
1 year Customer service experience
Computer skills and the ability to learn various software
CPR/AED certification required within 90 days of hire.
Must possess excellent interpersonal and communication skills, and the ability to work with members in a positive, service based manner.
Ability to multi-task and maintain a controlled and professional demeanor.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT/QUALIFICATIONS:
Must be able to sit, stand or walk for extended periods of time.
Must be able to squat or bend
Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods of time.
Must be willing and able to actively participate in regular in-service training and maintain minimum fitness levels required to perform duties.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this position. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
