Guide exceptional care. Support exceptional people. Make a meaningful difference every day.
Nurturly is seeking an exceptional Navigator to join our growing crew. Navigators guide clients and families through their care journey while supporting the Anchors who provide trusted day-to-day care and assistance. We are looking for a skilled, compassionate, and highly organized LVN who believes that dignity, connection, and peace of mind are just as important as safe, reliable care.
At Nurturly, we believe care and hospitality belong together. We do more than assist with daily activities; we create comfort, foster meaningful relationships, and help clients live safely, independently, and meaningfully in the place they call home.
About the Navigator Role
The Navigator oversees day-to-day care operations and helps ensure the consistent delivery of safe, compassionate, hospitality-first services. This role connects clients, families, Anchors, and Nurturly leadership through client onboarding, service coordination, Anchor oversight, quality assurance, and regulatory compliance.
Key ResponsibilitiesHospitality & Client Experience
- Create a welcoming, reassuring, and professional experience for clients and families.
- Conduct client intake and onboarding and support a smooth transition into Nurturly services.
- Learn clients’ preferences, routines, support needs, and comfort priorities.
- Build trusted relationships and maintain proactive, respectful communication.
- Demonstrate and reinforce Nurturly hospitality standards in every interaction.
Care Operations & Service Coordination
- Coordinate day-to-day care operations to support safe, reliable, and consistent service delivery.
- Review service plans and documentation for accuracy, completeness, and alignment with client needs.
- Support thoughtful matching of Anchors based on client needs, preferences, and service requirements.
- Monitor service delivery and respond promptly to changes, gaps, concerns, or missed visits.
- Coordinate with clients, families, Anchors, referral sources, and authorized care partners as appropriate.
Anchor Leadership & Support
- Provide day-to-day oversight, guidance, and support to Anchors.
- Reinforce Nurturly standards for care, hospitality, professionalism, documentation, and communication.
- Support Anchor onboarding, orientation, training, and ongoing development.
- Coach Anchors through service concerns, performance expectations, and client-related challenges.
- Promote accountability and a supportive, high-performing team environment.
Safety, Quality & Compliance
- Respond to and investigate incidents, complaints, and service concerns.
- Identify potential safety or service concerns and coordinate timely follow-up.
- Conduct chart audits and quality assurance reviews.
- Monitor employee licenses, screenings, training, and compliance requirements.
- Maintain accurate and timely client, employee, and operational documentation.
- Support compliance with applicable Texas HHSC HCSSA requirements, Nurturly’s policies, and regulatory reviews.
Qualifications
- Current Texas Licensed Vocational Nurse (LVN) license in good standing.
- Minimum 2 years of healthcare experience.
- Strong interpersonal and communication skills.
- Demonstrates emotional intelligence, sound judgment, and professionalism.
- Highly organized and able to manage multiple priorities.
- Able to coach, guide, and hold team members accountable.
- Strong understanding of documentation, compliance, and quality assurance processes.
- Previous supervisory, team leadership, or operations experience preferred.
- Experience in home care, personal assistance services, home health, hospice, senior care, or healthcare operations preferred.
- Proficiency with Microsoft Office and electronic health record or care management systems.
- Valid driver’s license and reliable transportation.
- Must complete required training and screenings.
Why Join Nurturly?
- Be part of a hospitality-first care organization.
- Leadership opportunity within a growing organization.
- Meaningful work that improves lives every day.
- Ongoing training and professional development.
- Supportive and mission-driven leadership team.
- Opportunity to shape care operations as Nurturly grows.
- A culture built on care, hospitality, and peace of mind.
The Best Navigators Are:
- Warm and reassuring
- Naturally observant
- Highly organized
- Calm under pressure
- Comfortable leading and coaching others
- Proactive problem-solvers
- Respectful of boundaries
- Consistent and accountable
- Committed to exceptional service
Join Our Crew of Navigators!
Be the steady presence that helps clients live with dignity, independence, and peace of mind at home.
Nurturly LLC is an equal opportunity employer and is committed to building a compassionate and respectful workforce.
Pay: $18.00 - $25.00 per hour
Work Location: In person
