At The Station, we exist to create an environment where every guest feels welcomed, valued, and cared for. A General Team Member is responsible for delivering exceptional hospitality while preparing quality food and beverages, maintaining a clean and organized café, and supporting the team however needed.
This role is ideal for someone who enjoys serving others, thrives in a fast-paced environment, and takes pride in doing the little things well.
Core ResponsibilitiesGuest Experience
- Welcome every guest with a genuine smile and positive attitude.
- Learn regular customers' names and preferences whenever possible.
- Take orders accurately and efficiently.
- Resolve guest concerns professionally and involve a manager when necessary.
- Ensure every guest leaves having had an outstanding experience.
Food & Beverage Preparation
- Prepare coffee, espresso beverages, teas, smoothies, and specialty drinks according to Station recipes and standards.
- Prepare sandwiches, breakfast items, bakery products, and other menu offerings.
- Maintain consistency in quality and presentation.
- Monitor product freshness and rotate inventory using FIFO (First In, First Out).
Cash Handling & POS
- Accurately operate the Point of Sale system.
- Process cash, credit cards, gift cards, and mobile payments.
- Balance drawer and report discrepancies.
- Promote loyalty programs, merchandise, and featured items.
Cleaning & Organization
- Keep dining room, patio, restrooms, and kitchen clean throughout each shift.
- Wash dishes and maintain clean workstations.
- Restock supplies throughout the day.
- Complete opening, shift, and closing cleaning checklists.
- Follow all health department and food safety standards.
Teamwork
- Support teammates during busy periods.
- Communicate clearly and respectfully.
- Be willing to jump into any task that helps the team succeed.
- Maintain a positive attitude, even during stressful situations.
Operational Excellence
- Follow all recipes and procedures.
- Minimize waste and care for company property.
- Report maintenance or equipment issues promptly.
- Follow safety guidelines at all times.
Daily Expectations
Every team member is expected to:
- Arrive on time and ready to work.
- Wear a clean uniform and maintain a professional appearance.
- Stay productive throughout the shift.
- Keep work areas stocked and organized.
- Treat guests and coworkers with kindness and respect.
- Be coachable and open to feedback.
- Represent The Station with integrity.
Qualifications
Preferred (not required):
- Customer service experience
- Coffee shop or restaurant experience
- Cash handling experience
- Food handler certification (or willingness to obtain)
Physical Requirements
- Stand and walk for extended periods.
- Lift up to 40 pounds.
- Bend, squat, and reach frequently.
- Work in a fast-paced environment.
- Safely operate kitchen and beverage equipment.
Success Looks Like
A successful Station Team Member:
- Makes every guest feel genuinely welcome.
- Takes ownership of their responsibilities.
- Maintains a clean and organized workspace.
- Works well with teammates.
- Learns quickly and adapts to change.
- Brings positive energy to every shift.
- Lives out our culture through humility, kindness, and a servant's heart.
Our Core Values
At The Station, we believe in:
- Hospitality First – Every interaction matters.
- Serve with Excellence – Small details create memorable experiences.
- Own It – Take responsibility and follow through.
- Better Together – Support your teammates and celebrate success together.
- Keep Growing – Stay teachable and strive to improve every day.
Pay: From $14.00 per hour
Work Location: In person
