The HCM Payroll Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The HCM Payroll Specialist will leverage technology to ensure clients see a return on their investment by providing in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.
HCM Payroll Specialist Responsibilities:
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Ensure payrolls are processed with high accuracy
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Manage and build relationships with clients via phone and e-mail
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Investigate, troubleshoot and resolve a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needs
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Provide proactive service and consultation to maximize client employee usage and overall system utilization
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Contribute to client retention and satisfaction through timely follow-up and completion of issues
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Determine appropriate resources necessary for each client inquiry and issue resolution
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Coordinate with internal staff and higher-level specialists as needed to resolve client projects and utilize best practices
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Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
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Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
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Become proficient assisting clients with additional modules of isolved: TimeAttendance/PTO, HRISOnboarding, Journal Entries, etc.
Payroll Specialist Requirements:
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Minimum of 3 years of working in a client service/customer service environment
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Comfortable learning new web-based programs that assist in serving our clients, as security and efficiency needs continually change in the payroll industry.
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Experience with a web-based operating system such as isolved
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Excellent analytical and time management skills
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Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
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Excellent communication skills (both verbal and written) for a professional client-facing experience
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Proficient using Microsoft Office
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Highly motivated individual that is a self-starter in a fast-paced environment that is continually changing
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Associates Degree
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FPC, CPP and/or SHRM certifications preferred but not required
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In office position located in Royersford, PA
CompensationBenefits:
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Compensation commensurate with experience: $27-$30/hr
- Benefits package includes:
- Health/Dental Insurance/Group Term Life/Voluntary Benefits
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401(k) with match and profit sharing
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Generous Bonus plan
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Work day ends at 1:30 PM Fridays (generally all year round)
About PremierNow:
With the latest Payroll, TimeAttendance, and HR solutions that are customizable to our clients' business needs, PremierNow provides our 1600+ clients access to iSolved - a web-based, cutting-edge software provider that serves over 4 million employees nationwide. iSolved offers comprehensive payroll, HR, TimeAttendance, and Benefits software that is easy to use for administrators and employees alike.
As a family-owned business, service has always been a priority. PremierNow works hard to provide our growing client base access to the latest technology without losing the personal touch - which is the heart of our business. We set ourselves apart from the big-box payroll providers by ensuring that a real person always answers the phone. We provide exceptional guidance and resources and access to custom solutions, so we give each client what they need - whether they have 1 employee or 1000.
As part of the PremierNow team, you can expect consistent teamwork - as we rely on each other throughout the day. We work in a family-like environment that thrives on hard work, flexibility, teamwork, and communication.
