Responsibilities:
· Scheduling of technician jobs to ensure maximum time management
· Ensure company policies and procedures are being followed
· Enforce customer experience initiatives
· Interact with customers, vendors, and co-workers in a professional manner
· Answer and route phone calls effectively
· Perform and support all data entry duties associated with customer account setup and maintenance and processing work/sales orders
· Perform and support all duties associated with Accounts Receivable/Payable, Collections, and Inventory/Purchasing
· Open willingness to continual learning
· Demonstrate an understanding of and follow all safety regulations and practices
· Follow all Koorsen policies, procedures, and core values
· Any other duties deemed appropriate by management
Education and Experience Requirements:
· previous experience in scheduling, dispatching, or administrative support preferred
· knowledge and experience of relevant software applications – Microsoft Office Suite and database management
· knowledge of administrative and clerical procedures
· knowledge of business principles
· proficient in spelling, punctuation, grammar and other English language skills
· proven experience of producing correspondence and documents
· proven experience in information and communication management
Knowledge, Skill, and Ability Requirements:
· Good communication, customer service and relationship-building skills
· Team working skills
· Organization and time management skills
· Detail Oriented
· Flexibility
· Tact, discretion and diplomacy
· The ability to be proactive and use your initiative: to see what needs doing and to do it
· The ability to use standard software packages (eg Microsoft Office)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Scheduling/Dispatch: 1 year (Preferred)
Work Location: In person
