At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
The Solutions Consultant, VXretail, plays a critical role in the presales lifecycle by designing and delivering compelling, outcome-driven solution experiences that showcase the value of VertexOne’s VXretail platform. This role serves as a strategic partner to Sales and a trusted advisor to prospects, translating complex utility customer engagement and billing challenges into measurable business value.
Essential Job Duties
- Design and deliver tailored VXretail solution experiences aligned to customer objectives.
- Deliver initial demonstrations with Sales and partner with Product SMEs for technology-driven shortlist opportunities.
- Translate retail energy mid-to-back-office challenges into compelling value narratives.
- Partner with Sales on discovery, messaging, and presentation strategy.
- Deliver story-driven demonstrations to technical, operational, financial, and executive audiences.
- Develop reusable presentation assets and continuously improve demonstration flows.
- Collaborate with Product, Marketing, and Customer Success teams as appropriate.
Job Requirements / Qualifications
- 5+ years of experience in retail utility presales, solution consulting, or sales engineering roles.
- Retail utility domain knowledge required, including CIS, billing, transaction management, and customer engagement.
- SaaS demonstration experience required.
- Strong communication and value-based storytelling skills.
Success Profile
- Drives customer conviction and influences buying decisions.
- Aligns solution messaging to revenue outcomes.
- Excels at executive-level engagement.
- Demonstrates strong competitive retail energy domain knowledge.
Key Performance Indicators
- 30/60/90-day goal tracking for demonstration development and delivery.
- Product team escalation rate.
- Sales feedback.
- Demo asset contribution.
Primary Objective
Design and deliver high-impact VXretail solution experiences that connect utility customer challenges to measurable business value, accelerate buyer confidence, and drive revenue outcomes.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
