The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this Position Description restricts management’s right to reassign duties and responsibilities to this job at any time.
Westmark Labels & Marking is a tenured company that is looking to add to our team! The Customer Service Department is the center hub of communication within the company. Here, you will work closely with internal and external customers to develop professional relationships. Westmark strives to promote from within the company which leaves potential growth opportunities for this position.
Job Summary:
Responsible for processing customer orders from inception to delivery, providing price quotes, handling customer accounts, answering customer questions and concerns. Use independent judgment for interpreting the needs of customers and translating those needs into instructions for purchasing, production, and shipping departments. Manage existing sales levels of customers and monitor repeat usage of products. Works closely with Sales to create new sales opportunities and ensure total customer satisfaction.
Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Serve as company and product representative on phone or email with customers.
- Effectively communicate with customers to build business relationships.
- Create and submit customer orders.
- Manage repeat orders and monitor customer usage.
- Coordinate proof approval with customer on custom label order.
- Work with Sales to ensure customer satisfaction.
- Complete new quote and update pricing requests.
- Work with customers to resolve problems, issue RMA if applicable and submit credit memos.
- Communicate customer’s quality standards to production.
- Follow established procedures and policies.
- Present a professional image at all times.
- Perform other duties as required.
Qualifications:
- Accuracy – Ability to perform work accurately and thoroughly.
- Communication – Oral and written – Ability to communicate effectively with others.
- Problem Solving – Ability to find a solution for or deal proactively with work related problems.
- Technical Aptitude – Ability to comprehend complex technical topics and specialized information.
- Detail Orientated – Ability to perform work with a multitude of varying detailed information.
- Ability to multi-task.
Skills & Abilities:
- High school diploma or equivalency required.
- Account management experience required. Experience within a printing or manufacturing environment preferred.
- Basic computer skills such as Microsoft Office (excel, word, etc.). Experience and ability to perform work in CRM or ERP, a plus.
- General understanding of standard communication systems including phone, texting, video conferences & email.
Work Environment:
Typical office work conditions. Any exposure to disagreeable conditions is of brief duration or otherwise insignificant.
Equipment/Machines used: Copier/Scanner, PC, multi-line/multi-extension telephone system.
Primary Internal Customers:
Outside Sales personnel
Production personnel and supervisors
Art Department
Shipping Department
Benefits:
Generous PTO accrual starts on first day of employment!
Holiday Pay
Flexible schedule
Family oriented
401k company match
Heavily discounted corporate gym membership
Medical, Dental, Vision, ST Disability and Voluntary Life Insurances
Company Paid Life and AD&D Insurance policy
FSA Cafeteria Plan
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
