KANAI'S ROLL OFF
Customer Service Representative
Location: Oahu, Hawaii | Type: Full-Time | Schedule: Mon-Sat
COMPENSATION: $17 - $35/hour
Performance-Based Pay — Your Skills Drive Your Success
About the Role
Be the voice of Hawaii's fastest-growing junk removal company! As a CSR, you're not just answering phones—you're building relationships, solving problems, and directly impacting our field team's success. Every call you book has the potential of an $850+ sale. Your skills on the phone are critical to our success.
What You'll Do
- Answer calls within 3 rings with a professional, upbeat attitude
- Respond to all inquiries (phone, text, email, online) quickly
- Manage leads and customer relationships in Go High Level CRM
- Schedule jobs and estimates in Workiz with accurate details
- Make confirmation calls the day before appointments
- Follow up with customers and request reviews
- Convert cancellation requests into reschedules
What We Offer
- Performance-based compensation: The more calls you book, the more value you create
- Every call you book has the potential of an $850+ sale—your impact is measurable
- Climate-controlled office environment
- Career advancement opportunities
- Be part of a growing local Hawaii business
- Team environment with supportive leadership
Requirements
- Excellent phone presence with clear, upbeat voice
- Strong typing and data entry skills
- Ability to multitask in a fast-paced environment
- Detail-oriented—accuracy is critical
- Patient and empathetic with customers
- Comfortable with CRM and scheduling software
Preferred
- Previous customer service or call center experience
- Experience with Workiz or Go High Level
- Sales background or comfort overcoming objections
- Knowledge of Oahu geography
Ready to be the voice of our company? Apply today!
Kanai's Roll Off is an Equal Opportunity Employer
Job Type: Full-time
Pay: $17.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Experience:
- Customer service: 2 years (Preferred)
- Sales: 1 year (Required)
Work Location: In person
