Job Summary
Alpha Towing is looking for an experienced and dependable Tow Truck Dispatcher to join our team. The ideal candidate has prior towing industry experience and is proficient with both Central Dispatch and Super Dispatch. This role requires excellent communication, multitasking, and organizational skills in a fast-paced environment.
Responsibilities
- Dispatch tow truck drivers efficiently while monitoring routes and response times.
- Manage incoming calls from customers, dealerships, insurance companies, and motor clubs.
- Schedule and coordinate vehicle pickups and deliveries using Central Dispatch and Super Dispatch.
- Track drivers throughout the day and provide real-time updates.
- Enter accurate customer and vehicle information into dispatch software.
- Communicate professionally with customers regarding ETAs and service updates.
- Resolve scheduling conflicts and respond quickly to changing priorities.
- Maintain detailed dispatch logs and ensure all jobs are completed accurately.
- Assist with administrative tasks as needed.
Qualifications
- Previous experience as a tow truck dispatcher or transportation dispatcher required.
- Hands-on experience using Central Dispatch and Super Dispatch is required.
- Strong phone etiquette and customer service skills.
- Ability to multitask in a fast-paced environment.
- Excellent problem-solving and organizational skills.
- Basic computer proficiency, including Microsoft Office and dispatch software.
- Ability to work flexible hours, including evenings, weekends, or holidays if needed.
Preferred Qualifications
- Knowledge of the towing, roadside assistance, or vehicle transport industry.
- Experience coordinating multiple drivers simultaneously.
- Ability to remain calm and make sound decisions under pressure.
What We Offer
- Competitive pay based on experience.
- Opportunities for overtime.
- Supportive team environment.
- Career growth opportunities within Alpha Towing.
Apply Today!If you have dispatch experience and are confident using Central Dispatch and Super Dispatch, we’d love to hear from you. Submit your resume along with a brief summary of your dispatch experience.
Pay: $18.00 - $25.00 per hour
Work Location: Hybrid remote in Rahway, NJ 07065
