Kind Car Wash is looking for a dependable, people-first Key Holder / Shift Supervisor to help lead day-to-day shift operations. This hourly leadership role supports the Site Manager by keeping the team on track, delivering great service, maintaining a clean and safe site, and ensuring guests leave happy (and sparkling clean).
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Lead the shift: Open/close the site as scheduled, secure the facility, and follow daily checklists.
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Support the team: Assign positions, coach attendants in the moment, and help maintain a positive, high-performing culture.
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Deliver excellent guest service: Greet customers, resolve concerns professionally, and handle service recovery when needed.
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Keep operations running smoothly: Monitor throughput, line flow, and equipment basics; communicate issues and escalate when needed.
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Maintain site standards: Ensure the tunnel, vacuum area, and lot stay clean, organized, and guest-ready.
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Safety & compliance: Enforce PPE and safety procedures; model the right behaviors and correct issues promptly.
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Cash handling (as assigned): Follow register and cash-control procedures, including deposits and end-of-day paperwork.
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Sales & membership support: Promote wash packages/memberships with a friendly, helpful approach.
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Previous leadership experience (shift lead, key holder, supervisor, or similar) preferred
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Strong customer service skills and a calm, professional approach when solving problems
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Ability to coach and direct a team while working alongside them
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Comfortable in a fast-paced, outdoor environment in varying weather conditions
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Must be able to stand for long periods, walk frequently, and lift up to 50 pounds
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Reliable transportation and flexible availability (including weekends/holidays as needed)
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Car wash, retail, restaurant, or service-industry experience is a plus
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Friendly team environment with opportunities to grow
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Consistent hours and clear expectations
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Hands-on leadership experience in a busy, customer-focused operation
Ready to lead a shift and help deliver a great guest experience every day?
Apply today for the Hourly Key Holder / Shift Supervisor position at Kind Car Wash.
