Job description
We are seeking highly motivated and experienced Housekeeping Supervisor to join our soon-to-be opened Hilton Garden Inn Fresno. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers. If you enjoy creating positive guest experiences and thrive in a fast-paced hospitality environment, we want to hear from you.
Position Summary
As a Housekeeping Supervisor, you would be responsible to oversee daily operations, manage cleaning teams, and uphold safety regulations to create a welcoming environment for all guests and employees in alignment with Hilton and RAMM Hotel Development LLC standards. Your leadership will directly impact guest satisfaction and the overall reputation of our hotel.
Key Responsibilities
- Supervise and train housekeeping staff.
- Inspect and ensure all rooms and common areas are cleaned and maintained to high standards.
- Develop and implement cleaning procedures and protocols.
- Conduct quality control checks to ensure work meets established standards and QA ready.
- Monitor the use of cleaning supplies and equipment to maintain cost efficiency.
- Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
- Take action and be responsible for guest complaints related to housekeeping services.
- Address maintenance issues and report to the maintenance.
- Enforce safety protocols and ensure that employees use personal protective equipment (PPE) when necessary.
- Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
- Perform additional duties as assigned by management
Qualifications
- Minimum 2 years of supervisory housekeeping experience
- Previous Hilton brand experience strongly preferred.
- Proven leadership, coaching, and team development skills.
- Strong organizational, time management, and communication abilities.
- Knowledge of hotel housekeeping operations, inventory control, and quality assurance.
- Ability to work a flexible schedule including weekends, holidays, and evenings as business requires.
- Ability to multitask and remain composed in a fast-paced environment
- Professional appearance and reliable attendance
- Bilingual English/Spanish is a plus.
- Holding FirstAid/CPR certification is a plus.
- This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motions.
Benefits
- Competitive hourly pay
- Paid sick time and holiday pay (where applicable)
- Hilton Team Member Travel Program (discounted stays worldwide)
- Growth opportunities within our organization
Pay: From $17.90 per hour
Work Location: In person
