Primary responsibilities include:
The purpose of this position is to ensure that the company’s positive image and reputation remains intact through daily interactions with our homeowners. This includes monitoring homeowner feedback while also helping to resolve homeowner concerns. This involves coordinating with installers, sales staff, service technicians and other office staff to resolve homeowner concerns in a timely manner.
- Create and manage homeowner accounts and service requests.
- Take calls from homeowners and help resolve issues over the phone, using a virtual application or by scheduling an appointment.
- Schedule in-home appointments across multiple territories.
- Call or text homeowners with reminders of upcoming appointments.
- Purchase window/door products for all warranty and non-warranty repairs and reorders.
- Check sales order confirmations for accuracy and estimated shipping timeframes.
- Coordinate with logistics for weekly product deliveries.
- Purchase service stock parts for warehouses.
- Create quotes and collect payment from homeowners for out of warranty work.
- Monitor and respond to homeowner’s feedback, survey comments or requests.
- Complete all other tasks as assigned by the Customer Service Manager.
Position Requires the following Skills:
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Detail oriented.
- Strong customer service skills.
- Dependability in meeting deadlines.
- Experience in scheduling a plus.
- Proficiency in Microsoft Office, Google Suites, Salesforce, and Adobe Pro a plus.
Physical requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift and move packages or equipment weighing at least 40 pounds on an occasional basis."
