GUEST ROOM ATTENDANT
Reports to: Housekeeping Supervisor
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
RESPONSIBILITIES
What You’ll Do
- Clean and maintain guest rooms and public areas in accordance with hotel brand standards and company policies.
- Make beds, dust surfaces, vacuum carpets, clean bathrooms, and replenish guest amenities to ensure rooms are guest-ready.
- Sanitize restrooms, clean mirrors and fixtures, sweep, scrub, and mop floors, and polish furniture and equipment.
- Empty wastebaskets, remove trash, and transport waste to designated disposal areas.
- Maintain organized and fully stocked linen closets and housekeeping carts.
- Support room attendants with the delivery and collection of supplies, linens, and amenities on guest floors.
- Ensure cleanliness of all hotel facilities including hallways, stairwells, lobby, vending areas, fitness center, laundry room, break room, and public restrooms.
- Complete daily housekeeping tasks as required by management.
- Follow all key control procedures and maintain strict key security standards.
- Identify and report maintenance issues or safety concerns promptly to supervisors.
- Follow all safety guidelines, OSHA standards, and Bloodborne Pathogens regulations.
- Provide friendly, attentive, and courteous service to guests, contributing to overall guest satisfaction.
- Perform additional duties as assigned to support hotel operations and guest experience.
What You’ll Bring
- A strong commitment to cleanliness, attention to detail, and pride in maintaining high brand standards.
- The ability to work independently, prioritize tasks, and follow instructions efficiently.
- Flexibility to work weekends, holidays, rotating shifts
- Strong customer service and communication skills with a professional and friendly demeanor.
- Ability to stand and walk throughout the workday with frequent bending, reaching, pushing, pulling, and lifting (typically up to 30 lbs., occasionally up to 40 lbs.).
- High School Diploma, GED, or equivalent work experience preferred.
- Previous housekeeping, hotel, or customer service experience preferred.
OTHER INFORMATION
What You Can Look Forward To
- Competitive compensation package
- Full benefits package, including 401(k) with company match and paid time off
- Growth opportunities within a company focused on strategic acquisition and development
- Hotel discounts at locations worldwide
