Overview
Join our dynamic team as a Customer Service/Warehouse Associate and become the friendly voice that helps clients feel valued and understood! In this energetic role, you will be the frontline ambassador, providing exceptional support through various communication channels. Your enthusiasm and dedication will drive positive experiences, foster loyalty, and ensure customer satisfaction at every interaction. Whether assisting in person or over the phone, your proactive approach will make a real difference in our clients’ journeys.
Duties
- Engage with customers via phone and email, to address inquiries, resolve issues, and provide product or service information with enthusiasm.
- Assist clients with sales opportunities by understanding their needs and recommending suitable solutions.
- Manage data entry tasks accurately to update customer records, order details, and support documentation using Microsoft Office tools.
- Handle cash transactions and process payments efficiently while maintaining accuracy and security.
- Conduct outbound calling campaigns to follow up on inquiries, gather feedback, or promote new offerings.
- Demonstrate excellent phone etiquette and communication skills to build rapport and ensure clear understanding.
- Support client services by troubleshooting problems, providing technical assistance, and escalating complex issues when necessary.
- Keep the warehouse clean, organized, and compliant with all safety regulations
- ·Assist in the upkeep of critical equipment (forklifts, saws, etc.) with a strong focus on health and safety.
- Cut customer orders to specification using various metal cutting equipment, including band saws and hydraulic shears
Qualifications
- Bilingual or multilingual abilities are highly preferred to serve diverse customer bases effectively.
- Proven experience in customer support or metal industry is an asset.
- Strong communication skills with the ability to listen actively and respond clearly in English; additional language skills are a plus.
- Familiarity with Microsoft Office applications and general computer skills for data management and documentation.
- You must be physically able to frequently lift or move metal products weighing between 50-100 lbs.
- A commitment to health and safety protocols, ensuring every task is completed safely.
- Knowledge of call center procedures, phone etiquette, and customer service best practices is desirable.
- Ability to handle cash transactions accurately along with typing skills for quick data entry.
- Analysis skills to assess customer needs and provide tailored solutions are beneficial.
Embark on a rewarding journey where your energy fuels exceptional service! We’re dedicated to supporting your growth while delivering outstanding experiences for every customer you serve.
Location- Metal Supermarkets Greensboro
Pay: $18.00 - $20.00 per hour
Work Location: In person
