At Marriott Minnetonka Southwest we believe great stays begin with great people. We're looking for an energetic, service-focused Front Desk Agent who enjoys connecting with others and creating memorable guest experiences.
Whether you're an experienced hotel professional or someone with exceptional customer service skills looking to start a career in hospitality, we'd love to meet you. We'll provide the training, support, and opportunities you need to grow with us.
What You'll Do
As a Front Desk Agent, you'll play an important role in delivering an outstanding guest experience by:
- Greeting guests with a warm, friendly, and professional attitude
- Managing check-ins, check-outs, room assignments, and key distribution
- Answering guest questions and providing information about the hotel and local area
- Responding promptly to guest requests and resolving concerns with care
- Processing reservations, payments, and guest information accurately
- Collaborating with housekeeping, maintenance, and other departments to ensure seamless service
- Maintaining a clean, organized, and welcoming front desk environment
We're seeking someone who is:
- Friendly, dependable, and passionate about delivering exceptional customer service
- Comfortable working in a fast-paced environment while multitasking effectively
- A strong communicator with excellent interpersonal and problem-solving skills
- Detail-oriented with strong organizational abilities
- Flexible to work mornings, evenings, weekends, and holidays as business needs require
- Available 5 Shifts per week 2PM-10:30PM
Qualifications
- Previous hotel front desk experience is preferred but not required—we're happy to train the right customer service professional.
- Experience with hotel property management systems is a plus
- Basic computer proficiency, including Microsoft Office applications.
- Fluency in English required; bilingual candidates, especially those who speak Spanish, are encouraged to apply.
- Must be authorized to work in the United States and successfully complete the Form I-9 employment verification process upon hire.
Pay: $19.00 per hour
Application Question(s):
- Will you now or in the future require sponsorship for employment visa status?
Work Location: In person
