Overview
We are seeking a dedicated IT Service Technician / EHR Support to join our technology team. This role involves providing technical support and troubleshooting for electronic health records (EHR) systems, ensuring seamless computer and network operations, and delivering excellent customer service to end-users. The ideal candidate will have a strong background in IT support, computer management, and network infrastructure, with the ability to work effectively in a fast-paced healthcare environment.
Duties
- Provide technical support for EHR systems and related hardware/software issues
- Troubleshoot software problems across various operating systems including Windows, macOS, and Linux
- Manage computer hardware, peripherals, and operating systems to ensure optimal performance
- Assist users with desktop support, including installation, configuration, and maintenance of devices
- Configure and maintain network components such as LAN, VPN, firewalls, and switches
- Monitor and resolve issues related to IT infrastructure using tools like ServiceNow, Jira, BMC Remedy, and Help Desk systems
- Support software applications including Microsoft Office suite and other healthcare-specific tools
- Maintain security protocols by managing firewalls and VPN access to protect sensitive data
- Document incidents and resolutions accurately within ticketing systems for tracking and reporting purposes
- Collaborate with cross-functional teams to improve IT processes and infrastructure stability
Requirements
- Proven experience in technical support or desktop support roles within a healthcare or enterprise environment
- Strong knowledge of computer networking concepts such as LAN, VPN, firewall configuration, and troubleshooting
- Proficiency with operating systems including Windows, macOS, and Linux environments
- Experience with software troubleshooting, hardware management, and IT infrastructure maintenance
- Familiarity with help desk ticketing tools such as ServiceNow, Jira, BMC Remedy is preferred
- Excellent communication skills to effectively assist end-users and document issues clearly
- Ability to manage multiple tasks efficiently while maintaining attention to detail
- Customer service-oriented mindset with a focus on resolving issues promptly and professionally
This position offers an engaging opportunity for IT professionals passionate about supporting healthcare technology systems while delivering exceptional user support.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
