Bachelor//'s Degree or Master’s Degree in computer science, or information systems/technology management OR 5+ years of experience as a Network Technician.
5+ years of experience in enterprise desktop support and customer service.
Skilled in desktop administration for Windows 10 and Windows 11.
3+ years of experience in System Administration
At least 3 years of experience with all of the following: SCCM (System Center Configuration Manager), MDM (Mobile Device Management), and GPO (Group Policy Object)
Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
Mobile device management - Airwatch, MS Intune
Lansweeper
Any of the following certifications: A+, Network+. Security+, MCSA: Windows 10
