Position: Client Success Executive
Type: Full-Time
Location: Edina, MN
Salary Range: $60,000 - $75,000
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Position Overview
The Client Success Executive (CSE) is the primary owner of the client relationship and the overall account strategy within the pod. This role serves as the primary point of contact for clients, ensuring a cohesive plan that integrates organic, local, and product best practices. The CSE is responsible for leading all strategic client conversations, communicating the performance of organic results for both the website and Google Business Profile. This role ties CAMP's standards to the client's specific goals and maintains the overall account vision.
Key Functional Areas of Responsibility
Client Strategy & Communication
- Lead all client communication, including emails, phone calls, and requests, ensuring timely and proactive responses.
- Execute the overall vision for account strategy, aligning it to specific client goals and initiatives.
- Serve as the primary client contact for performance updates, ad changes, next steps, and requests.
- Act as the liaison between clients and external partners like Google and Microsoft.
- Manage client escalations and drive final resolution.
Performance Management & Reporting
- Own custom reporting for assigned accounts and organic results, including narrative, key wins, and risks.
- Review projects and summarize actionable insights for clients.
- Deliver data storytelling around overall CAMP Strategy, GBP, SEO, GA4, and Search Console performance.
Meetings & Cadence
- Lead the bi-monthly meeting cadence for non-Base CAMP accounts and the monthly cadence for Base CAMP accounts.
- Prepare high-value meeting agendas, talking points, and supporting data.
Professional Competencies, Skills & Qualifications
- 2+ years experience in digital marketing, account management, and client services.
- Strong understanding of PPC, SEO, LSA, and call tracking concepts.
- Exceptional communication and storytelling skills.
- Comfortable owning client relationships and leading strategic conversations.
Compensation
Annual salary: $60,000 to $75,000 (Dependent on qualifications)
Benefits
- Health, dental, and vision insurance
- Life insurance
- 401(k) Match
- Health savings account
- Flexible spending account
- Paid time off
- Paid sick time
- Paid holidays
- Parental leave
- Employee assistance program
- Opportunities to advance your career
- Casual, dog-friendly work environment
- Free parking, snacks/beverages & frequent company sponsored lunches
- Collaborative work environment with endless learning opportunities
About CAMP Digital
CAMP Digital is a digital marketing agency for home services companies. Our award-winning SaaS platform along with our stellar customer service and consistent results, help home service businesses reach local customers and maximize their leads. Through cutting-edge advertising and web development strategies, we provide the most advanced digital marketing solutions possible. Simple. Effective. Fun.
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- This is an in-person role. Are you able to commit to working in an office setting?
- How many years of experience do you have serving as a strategic lead and primary point of contact for client accounts?
- How many years of experience do you have directly managing paid search campaigns and/or strategy (Google Ads, LSA, Bing)?
- How many years of experience do you have managing SEO strategy and reporting organic performance using Google Search Console, Google Analytics 4, and/or Google Business Profile?
Experience:
- Digital marketing: 2 years (Required)
Work Location: In person
