The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.
The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates.
Please note the following details prior to apply:
This position REQUIRES an active Compact RN license.
This position REQUIRES a HIPAA compliance at home workspace. (Secure physical areas with a lock on door to office space and ensuring screens are not visible to unauthorized individuals.)
This position REQUIRES home office space equipped highspeed internet of 100mbps download speed and 20mbps upload speed. If your current internet does not meet expectations, we will ask that you upgrade prior to your interview. You will need the speeds to be able to participate in the job shadowing, during the last 30 minutes of the one hour and fifteen-minute interview.
This position REQUIRES a secondary workspace with access to highspeed internet private access, within :30 minutes of their home office.
4 Week Orientation/Training schedule is Monday thru Thursday 8:00am ET - 4:30pm ET.
We offer opportunities across all shifts - days, afternoon/evenings, and nights - with full-time and on occasionally part-time and PRN positions. Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.
There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.
Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.
- Hours subject to change based on need of operations
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse.
