SUMMARY: To provide quality customer service and products to customers to maximize cooperative profitability through the development of energy products and programs while achieving recommended margins per the Vice President of Energy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Contacts customers and maintains regular communication with existing assigned accounts.
- Works directly with customers on orders, billing, contracting, understanding of operation, delivery scheduling and follow-up.
- Contributes to customer retention by strengthening relationships through account management and maintenance.
- Serves customers by assisting with contract questions, fuel product and price questions and delivery requests.
- Prepares work to be processed by gathering, sorting, organizing and accurately billing customer account.
- Provides information and follow-up by collecting, analyzing, summarizing data to respond to customer requests.
- Resolves concerns, questions and complaints by investigating issues and composing responses and referring all non-standard complaints to Vice President of Energy.
- Maintains quality service and advises supervisor of potential problems.
- Maintains accurate written records on all accounts including recommendations, concerns and all topics discussed with the customer.
- Assists in the supervision and scheduling of deliveries through daily contact with assigned drivers.
- Stays abreast of new technologies, products and pricing.
- Gives prompt courteous service to all customers.
Job Type: Full-time
Pay: From $37,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
