$180,000 – $250,000+ Annual Earning Potential (Based on Experience)
Volvo of Fairfax, part of the DARCARS Automotive Group, is seeking an experienced and results-driven Service Manager to lead our service operations and deliver the exceptional customer experience expected from a luxury automotive brand.
This is a high-impact leadership opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing teams, and understands how to build a profitable, customer-focused service department.
If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you.
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Lead all fixed operations activities within the service department to maximize profitability, efficiency, and customer retention
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Drive performance through key service metrics, including:
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Repair order growth
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Technician productivity and efficiency
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Sales per repair order
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Warranty performance and comeback reduction
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Customer satisfaction and retention
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Recruit, train, coach, and develop service advisors and technicians
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Create a positive, performance-driven culture focused on accountability and teamwork
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Resolve customer concerns professionally while maintaining the premium ownership experience Volvo customers expect
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Develop and execute strategies to achieve departmental goals and financial objectives
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Maintain budgets, expense controls, and operational standards
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Ensure compliance with all manufacturer, federal, state, and local requirements
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Foster strong collaboration between service, parts, and sales departments
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4+ years of automotive service technical experience
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5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
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Proven track record of increasing revenue, productivity, and customer satisfaction
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Strong leadership, coaching, and team-building skills
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Excellent communication, organizational, and problem-solving abilities
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Experience managing dealership service operations and performance metrics
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Luxury automotive experience preferred
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Body Shop experience is a plus
Why join DARCARS?
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$150,000 – $220,000+ earning potential
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Leadership role with significant operational responsibility
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Established customer base and strong market presence
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Support from one of the region's largest and most respected dealership groups
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Comprehensive medical, dental, and vision benefits
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401(k) with company participation
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Employee discounts on vehicles, parts, and service
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Career growth opportunities throughout the DARCARS dealership network
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Opportunities to support local community initiatives
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Work with a globally recognized luxury brand known for safety, innovation, and customer loyalty
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