Position:
Inside Sales – Customer Account Specialist
Location:
Office locations in Salem, NH, and Lawrence, MA, as well as the potential for Hybrid with some remote work
About Us:
Port Electronics Corporation is proud to be a small business that supports the aerospace and defense industry as a supplier of electronic components. Our mission is to meet our customers' individual supplier needs and diversity goals with a commitment to providing the best service, precise delivery, and exceptional quality. We have won numerous awards for our performance of outstanding quality and delivery. If you want to be part of a great team yet recognized for your individual contribution, consider joining our award-winning team.
Job Summary:
We are seeking a motivated and detail-oriented Inside Sales – Customer Account Specialist for our Department of Defense, Aerospace and Defense customers. In this role you will be responsible for handling customer inquiries and RFQ’s, acquiring pricing and issuing quotes to customers using excellent oral and email communication skills and best practices. This is a full-time, direct hire position with a competitive salary and full company benefits package.
Principal Responsibilities:
- Develop and build meaningful relationships with customers and OEM suppliers.
- Must have in-depth, comprehensive understanding of each account and their needs and requirements.
- Identify and address customer needs, assessing each using standard procedures and making sound business decisions.
- Answer customer inquiries and provide additional information as necessary.
- Ensure that all RFQ activities are well established, communicated, and agreed upon within company guidelines, policies and procedures.
- Maintain accurate customer records in CRM.
- Process customer quotes, orders, and flow downs of quality requirements to our manufacturers.
- Follow up with customers on open quotes for purchase order status.
- Review customer purchase orders received to ensure that they match the quote provided.
- A high level of attention to detail and technical competency, accuracy, and focus on details such as part numbers, drawings, and quality notes are critical.
- Responsible for managing the process from RFQ to order placement.
Job Level Specifications:
- Knowledge of the organization, job, practices, and procedures.
- Good working knowledge of Channel sales.
- Work is performed under minimal guidance with strong organizational skills.
- Detail-oriented with a focus on reviewing the requirements of each customer order, using independent judgment, initiative, and problem-solving skills.
- Collaborate with internal or external contacts in a customer service and professional approach.
- Ability to communicate in verbal and written format to all levels.
- Possess a positive attitude and enthusiasm for excellence in customer experience.
Work Experience and skills:
- 3-5 years of customer service and inside sales experience
- Proficient with Microsoft Office Environment (Word, Excel, Outlook, and Teams)
- Familiarity with sales process management (CRM)(Microsoft Dynamics) systems and ERP (order entry) Systems.
- Experience in the aerospace and defense or electronics industry is a plus.
- Knowledge of using customer and supplier portals.
Education and Certification(s):
- Associate's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Salary and Benefits:
Not only does Port Electronics offer a competitive salary and work-life balance, we also offer a strong benefits package:
- Medical, Dental, and Vision Insurance (100% paid for employee)
- 401k with matching contributions along with performance-based annual profit-sharing.
- Paid time off
- Paid holidays
- Flexible spending account
Job Type: Full Time
Pay: $60,000.00 - $70,000.00 per year based on experience
Supplemental Pay Opportunity: Commission and Bonus
EEO Statement:
Port Electronics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Inside sales: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- Microsoft Office: 3 years (Preferred)
- Microsoft Dynamics 365: 1 year (Preferred)
Work Location: Hybrid remote in Salem, NH 03079
