Team Leader
Responsible for overseeing the daily oversight of the Castle volunteer programs and central volunteer management services provided internally to Smithsonian staff and volunteers. Provide leadership to the volunteer management team and ensure that the Deputy Director is kept fully informed of day-to-day developments with the volunteer management programs and central services. Leads the volunteer management team in strategizing the steps that the team has to take toward the attainment of goals defined by the Director and/or Deputy Director. Provide constant guidance and support to the team, following up on everyone's progress. As needed, mentor those that are struggling and having issue with tasks and motivating every team member to perform to their utmost.
Recruitment & Retention
Determines the volunteer staffing needs of visitor facing areas across the Smithsonian; develops an annual volunteer retention plan and recruitment strategy to determine staffing needs and assess skill requirements. Identifies factors that influence recruitment and retention, positively or negatively, and reports factors that will increase volunteer retention. Coordinates and evaluates activities relating on a variety of volunteer matters including pending volunteer actions including new position descriptions, appraisals, and training. Advises supervisors of volunteers on various procedural and policy issues; establishes, collects, evaluates, and reports on a wide range of metrics and data, including rates of volunteer placement, attrition, retention, satisfaction and advancement across the Smithsonian.
Advances volunteer hiring, ensuring that the Smithsonian has suitable access to talent to ensure mission success. Researchers and recommends new sources for active and passive candidate recruiting. Identifies creative methods to attract talent; builds networks, including hiring managers, colleges and universities, social and professional networking sites, and other online sites. Works with managers to identify what skills or attributes retainable volunteers possess in order to hire and retain future volunteers. Provides training and guidance to volunteers in mapping out how they can attain their volunteer service goals and enrich understanding and literacy of the Smithsonian.
Database Management
Coordinate the effective use of the Smithsonian's pan-institutional volunteer management database; serves as the liaison between the software developer, OCIO and users, seeking suggestions for improvements on functionality. Receive, triage, and resolves inquiries from various OVS client stakeholders, including staff and volunteers. Orchestrates the Smithsonian's annual volunteer appreciation and acknowledgement efforts.
Performs studies, special projects, additional representational assignments and other duties as assigned by the supervisor.
May be required to work one of more holidays a year.
