ABOUT US
Argon is seeking a full-time Account Manager. We provide a broad range of services including design rendering, technical build drawing, CNC routing, and professional installation/deinstallation of custom props and sets for events/popups, retail, film and TV. We are located in Maspeth, Queens with over 14,000 sq ft of shop space.
JOB SUMMARY
The Account Manager is responsible for managing client relationships, defining project scope, and ensuring alignment of project requirements with internal capabilities for non-strategic and developing accounts. This role is accountable for coordinating all project inputs between the client and Project Management, ensuring that all opportunities are clearly defined, complete, and aligned prior to entering estimating. The Account Manager focuses on scope definition, clarity and communication, ensuring that projects are accurately qualified and prepared for accurate pricing and execution. The Account Manager is responsible for preparing and communicating pricing within company-defined pricing frameworks, without altering or influencing pricing strategy. This role is responsible for ensuring that all required inputs are complete, aligned, and ready for accurate estimating and execution prior to project advancement. The Account Manager is not responsible for revenue ownership or pricing outcomes, but is accountable for the accuracy, completeness, and coordination of all project inputs that inform those outcomes.
BASIC DUTIES AND RESPONSIBILITIES
- Opportunity Development & Coordination:
- Lead definition of project scope with clients, ensuring all project inputs are complete, accurate, and presented without bias or influence on cost outcomes. Collect and document client budget information to support opportunity qualification and alignment of expectations. Budget information may be used to determine whether a project should proceed to estimating, but must not be used to influence scope definition, estimating assumptions, or cost outcomes.
- Estimating projects and handling intake calls for all new inquiries.
- Qualify opportunities before submission to estimating to ensure alignment with internal capabilities and strategic fit
- Support account growth initiatives by identifying client needs and coordinating with Account Leadership where expansion opportunities arise.
- Support proposal development with Production Manager, ensuring alignment with scope, client expectations, and internal capabilities
- Prepare complete estimating intake packages including : Scope description, Deliverables, Timeline expectations, Budget context
- Ensure all proposals are based on complete scope, validated cost inputs, and production feasibility.
- Facilitate communication of construction methods and cost-impact options. The Account Manager is responsible for communicating these options to the client and coordinating feedback but does not independently develop, propose, or influence value engineering strategies.
- Communicate project timelines within quotes based on information provided.
- Client Relationship Management:
- Serve as the primary client contact for project scope, expectations, and coordination, while coordinating with Project Management for execution-related communication and with other management where applicable.
- Develop and maintain strong working relationships for assigned accounts, supporting project execution and client communication, while coordinating with Account Leadership on broader account strategy and growth initiatives.
- Conduct client outreach post projects to gather feedback and identify client needs, coordinating any potential follow-up opportunities with Account Leadership.
- Project Coordination:
- Ensure clear, complete handoff to Project Management to support successful execution
- Maintain alignment on client expectations throughout the project lifecycle, coordinating closely with Project Management on execution-related communication.
- Coordinate with Project Management on updates, issues, and changes to ensure alignment between client expectations and project execution.
- Own client communication and coordination of change orders in alignment with Project Management and Account Leadership as applicable.
- Estimator Intake Responsibility
- The Account Manager is responsible for ensuring all projects are clearly defined, complete, and accurately represented before estimating projects. All scope inputs must fully reflect project requirements without omission, simplification, or bias that could impact cost, feasibility, or pricing outcomes.
- Departmental Duties:
- Participate in project audits to improve estimating accuracy and pricing framework effectiveness.
- Support internal process improvements and operational efficiency initiatives.
- Maintain accurate records of client interactions, project details, and financial transactions.
- Prepare and present regular reports on quote statuses, client satisfaction, and financial performance.
ROLE AUTHORITY & BOUNDARIES
The Account Manager has the authority to:
- Define and document project scope with clients
- Estimate projects
- Manage client communication and expectations
- Coordinate internal teams to develop proposals
The Account Manager does NOT:
- Own cost, pricing strategy, or margin decisions
- Override feasibility or margin constraints
- Own strategic accounts (Head of Strategic Accounts)
- Own project execution (Project Management)
- Does not define or validate project timelines without input from Production Manager
- Does not communicate project commitments, changes, or decisions to clients without alignment with Project Management
PRICING GOVERNANCE
All pricing must meet company-defined margin thresholds unless explicitly approved by leadership. The Account Manager is responsible for ensuring that all proposals align with these thresholds in coordination with the Account Executive and must escalate any exceptions or client-driven pricing pressures to leadership prior to proceeding.
PERFORMANCE GOALS AND METRICS
- Supporting revenue performance through accurate scope definition, efficient project coordination, and alignment with company pricing and margin frameworks.
- Quality and completeness of scope prior to submission to estimating
- Reduction in estimating revisions
- Client communication effectiveness and responsiveness through the sales cycle
- Proposal turnaround time
- Smoothness of handoff to production and project management
- Effectiveness in supporting account growth and client retention through coordination, responsiveness, and execution quality.
- Timeliness and responsiveness in managing project intake, estimating coordination, and client communication throughout the pre-production process.
- Effectiveness of project qualification and alignment, measured by reduction in non-viable opportunities entering estimating and improved accuracy of project fit.
- Client satisfaction of work produced and account relationships.
- Continuous growth in areas noted above.
SKILLS AND REQUIREMENTS
- Proven experience in account management, project coordination, or client services within a fabrication, manufacturing, or related environment.
- The ability to understand and communicate solutions, products, and services related to fabrication across various markets.
- Exceptional time management skills and the ability to multitask.
- Excellent customer service skills.
- Possess the technical understanding required to translate client requirements into clear, actionable project scope definitions.
- Ability to communicate effectively to multiple levels of the organization while maintaining a culture of positivity and continuous improvement.
- Strong understanding of all methods of fabrication and the timing it takes to execute.
- The ability to motivate themselves and their team.
What We Offer:
Position Type: Full-Time
Base salary: $85,000 - $95,000 per year
Paid Leave, Paid Sick
Argon is an equal opportunity employer. We are committed to fostering diversity and creating an inclusive environment for all employees.
Pay: $85,000.00 - $95,000.00 per year
Benefits:
Work Location: In person
