Quality Associate – Full Time
Location: Independence Health & Therapy – Woodstock, IL
Department: Continuous Quality Improvement
Schedule: Full‑time, Non‑Exempt
About the Role
We are seeking a detail‑oriented, organized, and motivated Quality Associate to join our team. In this role, you will support the accuracy, integrity, and security of clinical records—both electronic and paper—and ensure all documentation meets medical, administrative, legal, and regulatory standards. You will also play a key part in data management, entering and managing information within our systems, identifying and correcting errors, and generating daily reporting that supports informed decision‑making across the organization.
If you enjoy data accuracy, process improvement, and supporting a mission‑driven team, this is an excellent opportunity.
Key Responsibilities
- Compile, process, and maintain clinical records in accordance with internal, ethical, legal, and regulatory requirements.
- Manage data entry, data integrity, and system updates across organizational databases.
- Identify, troubleshoot, and correct data inconsistencies or errors.
- Generate daily reports to support business insights and quality improvement.
- Collaborate with team members across departments as a resource for quality standards.
- Cross‑train in selected Front Desk tasks and serve as backup when necessary.
- Maintain professionalism and confidentiality using trauma‑informed principles.
What We’re Looking For
Education:
- High school diploma or equivalent required.
- Associate or bachelor’s degree preferred.
Experience:
- Minimum of 2 years of data entry experience.
- Experience with an EMR system preferred.
- Experience in a mental health setting is a plus.
Skills:
- Strong time management and organizational abilities.
- Excellent attention to detail and documentation skills.
- Professional communication, especially written communication.
- Ability to manage competing tasks with accuracy and focus.
- Quality‑focused mindset and commitment to improvement.
Physical Requirements
- Prolonged periods of computer work and sitting.
- Frequent use of hands/fingers for typing and office equipment.
- Ability to lift 15–25 pounds occasionally (e.g., files, office supplies).
- Occasional standing, walking, bending, or reaching.
Reasonable accommodations will be made as needed.
Why Join Us?
- Supportive, collaborative team environment.
- Opportunities for cross‑training and skill development.
- Meaningful work contributing to quality and service excellence.
ABOUT INDEPENDENCE HEALTH & THERAPY Independence Health & Therapy is a healthcare organization dedicated to providing holistic support to individuals of all ages and abilities, addressing physical, mental, and emotional needs. Rooted in a rich history of community service, our mission is to promote independence and improve lives through comprehensive care, education, and advocacy. Our innovative programs, including Adult Day, Memory Care, and Behavioral Health & Psychiatry, offer tailored solutions for chronic health conditions, cognitive impairments, developmental challenges, and behavioral health needs. Through radical collaboration and a commitment to going further, we empower individuals to age in place, prevent premature institutionalization, and achieve maximum levels of capability and independence. With door-to-door transportation services, family support groups, and initiatives like PEARLS for seniors, we strive to create a community where everyone has the opportunity to enhance their quality of life.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
