Appointment Specialist II
Job Summary:
We are seeking a proactive Appointment Setting Specialist to join our team. This position is ideal for a motivated, people-focused professional with a strong ability to multitask and communicate effectively.
In this role, you'll have the opportunity to be a key part of our growth engine, responsible for contacting leads and scheduling appointments. Your efforts will directly contribute to our success by ensuring a steady stream of qualified opportunities for our sales team.
Founded in 1976 near Philadelphia, Porter Family Exteriors is a family-owned professional enterprise with remarkable growth. Our expertise lies in exterior construction, with a specialization in James Hardie Siding and GAF Roofing products. You'll have the opportunity to join our motivated team that embodies a growth mindset and takes ownership and pride in their work. This position is perfect for an individual who wants to join an opportunistic culture, while supporting a reputable brand.
Primary Key Responsibilities:
- Provide professional outreach to warm leads through phone, email, and text. Scripts, emails, and automations provide support.
- Efficiently schedule appointments and maintain precise data entry in the CRM (Job Nimbus)—strong spelling and attention to detail are essential.
- Oversee all automated system text interactions and manage leads beyond the initial 24-hour window.
- Conduct heavy follow-up calling during prime evening hours (5 PM–7 PM) and re-engage identified cold or stalled conversations with calls, texts, and emails.
- Support lead appointment specialist by answering overflow inbound calls and checking all lead source portals throughout the shift.
Qualifications:
- Strong communication and interpersonal skills.
- Excellent spelling, grammar, and data entry accuracy.
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- 2-5 years of experience in call center, appointment scheduling, customer service, or sales preferred.
- Tech-savvy with the ability to quickly learn and navigate CRM systems.
- Ability to collaborate closely with internal teams to ensure smooth lead follow-up and service delivery.
The right candidate will align with our core values:
Accountability - Transparently taking ownership of our work, decisions, and actions.
Commitment - Dedicated to supporting each other to create a positive working environment and customer experience.
Initiative - Tackling challenges now, not later.
Mindset-Growth - If we are not moving forward we are moving backwards, there is no room for complacency here.
Benefits:
We offer an attractive compensation and benefits package which includes:
- 401k with 3% match
- Health Insurance
- Paid Time Off
Job Type: Full-time
Pay: Base $20.00 per hour, plus performance-based incentives for booked and completed appointments. Average, easy potential up to $30 hourly.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- 8 hour shift (11:00 AM – 7:00 PM) Monday - Friday
Work Location: In person
Pay: Up to $30.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- This role requires working on-site Monday–Friday from 11 AM to 7 PM. Are you able to commit to this full-time, in-person schedule?
- Do you have experience working within a CRM system?
- Do you have experience making high-volume outbound calls?
- Do you have at least 2 years of experience in appointment setting, call center work, customer service, or a related phone-based role?
Ability to Commute:
- Media, PA 19063 (Required)
Work Location: In person
