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Cedar Rapids, Iowa, Davenport, Iowa
Cedar Rapids, Iowa
Davenport, Iowa
The Director of Business Development is responsible for ensuring excellence of customer experiences and all services provided to Solutions Management Group clients are executed to the SMG standard. Works with new and existing clients to create a shared vision, inspire collaboration, and drive change. They will be responsible for managing multiple large projects and discovering potential obstacles. This position will work with all members of the company to create solutions to fit customer needs. In addition, they are responsible for developing the sales goals, assisting existing and prospective clients through SMG’s proprietary assessment and sales cycle, and oversee the proposals and contracts of new and existing clients. This role also has the responsibility of maintaining client satisfaction on new accounts.
Responsibilities
Provides excellent customer service to all Solutions Management Group staff and clients
Fosters a company culture that cultivates a high level of customer service
Participates in the hiring/training/developing for Business Development employees
Conducts performance reviews for Business Development employees
Acts as a key partner for the decision making/strategic planning for the Executive Leadership team
Participates as a primary resource in the training/developing of all Solutions Management employees
Provides Departments with tools and resources to learn new and expand their skills
Collaborates with top client’s C-suite to ensure their needs are met
Solves problems for planned and unplanned situations
Oversees the life cycle management of technology equipment for SMG clients’
Develops and maintains a strong relationship with our client’s decision maker
Ensures sounds judgement with multiple operation budgets to maintain budget expenses and manage profitable business units
Advises on order fulfillment, services provided to SMG clients, vendor relationships, and new client proposals
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