Job Summary
Shenandoah County is accepting applications for a Full-Time Communications Officer in the 911 Center. All applicants will be subject to a skills and hearing test relevant to the position, conducted on a computer. All applicants must agree to submit to a criminal background check. Please see the link below to complete the form.
Essential Job Functions
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. The County provides reasonable accommodations to enable individuals with disabilities to perform the primary functions herein described.
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Receives law enforcement, fire, rescue, animal control, and related service requests and calls.
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Operates radios, telephone switchboard, alarm systems, recording devices, and computer terminals.
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Dispatches emergency and non-emergency equipment and personnel where and when needed, including extreme call volumes and in times of disaster.
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Receives and forwards informational requests, complaints, and other calls for County departments and other agencies.
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Receives and transmits messages by radio and maintains radio activity via a computer aided dispatch system.
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Receives and enters caller information into a data base and answers radio communications simultaneously.
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Participates in Emergency Operations Center in Communications Section.
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Operates NCIC/VCIN Networks.
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Prepares and maintains public safety computer records and Calls for Service Database System.
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Maintains familiarity with operating procedures of agencies served.
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Keeps in telephone contact with caller when situation dictates.
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Maintains required certifications related to performance of duties.
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Maintains surveillance cameras.
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Contacts certain elderly citizens daily.
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Assists with training as needed.
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Performs additional duties to support operational requirements as assigned.
Education and Experience
Requires any combination of education and experience equivalent to graduation from high school, and/or experience in public safety communications, or equivalent combination of education and experience.
Licenses or Certifications
Completion of Basic Dispatch School through the Virginia Department of Criminal Justice Services within one (1) year of employment. Possession of VCIN/NCIC (Virginia Criminal Information Network/National Crime Information Center) within 6 months of employment, EMD (Emergency Medical Dispatch) within one (1) year of employment, FEMA Incident Command System (ICS) certifications, and CPR certifications. Valid driver’s license.
Special Requirements
Must be 18 years of age. Ability to pass audiogram testing. Must be able to work 12-hour shifts days, nights, weekends, holidays, and call backs; department operates 24 hours a day, 7 days a week. Knowledge of communications systems, radio and teletype procedures and geography of the county are desirable. Must have the ability to function in a stressful environment and be willing to work days, nights, weekends, holidays, and times of disaster.
The annual starting pay range for this FLSA non-exempt position is $39,907.44 – 45,893.55, commensurate with qualifications, experience, and internal equity. A 5% Increase to base pay is awarded upon certification. The County offers an excellent benefits package, including Virginia Retirement System, health and dental insurance, vacation and sick leave, and holidays. The successful candidate must pass a pre-employment, post-offer drug screening and background check.
The County application and position description are available at www.shenandoahcountyva.us/administration/employment/, or in the Office of the County Administrator, 600 North Main Street, Suite 102, Woodstock, VA 22664, 540-459-6165. Qualified applicants should submit a complete application, cover letter, and resume in person or by mail to the attention of Shenandoah County Human Resources, 600 North Main Street, Suite 102, Woodstock, Virginia 22664. Applications may also be submitted electronically to [email protected].
The position is open until filled.
Shenandoah County is an Equal Opportunity Employer
