Alarm Service Technician FAL FEL

Job Details

ALARM SERVICE TECHNICIAN

JOB DESCRIPTION

Job Responsibilities include but are not limited to:

Installation of fire alarm systems in residential, commercial, and industrial buildings
Installation, service, and trouble-shooting of fire alarm systems along with all its related equipment
Be a leader: oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent.
Ensure project results are achieved within financial and productivity budgets
Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems

Ensure that all equipment; including any specialty valves and fire pumps are installed in strict compliance with manufacture’s requirements
Conduct/coordinate necessary testing of the system Ensure required certifications are complete.
Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation
Coordinate the daily work schedules and direct the daily tasks/productivity of assigned employees
Maintain inventory on vehicle

Expectations:

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

Complete all Training Requirements – Safety, Certifications, etc.
Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
Ensure all required documents are complete, accurate and professional, with required signatures
Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management

Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
Keep jobsites clean and organized
Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
Timeliness – at the job on time; attendance; communication with supervisor; paperwork

Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
Maintain Quality Control i.e. reduce the need for return trips and warranty work
Maintain a Professional appearance
Communicate effectively and professionally within the department and with internal and external customers
Teamwork – maintain positive interactions within your team, local office, etc.

Knowledge:

Understand fire alarm installation requirements
Ability to properly read fire alarm blueprints, submittals and operation/product manuals.
Minimum education of High School Diploma or Equivalent
Forklift and scissor lift certification, preferred
FAL required

Work Experience:

Skills and Competencies

Accurately complete and maintain all paperwork
Maintain vehicle and tools as per company policy
Must have valid state driver's license and good driving record
Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized
Knowledgeable with NFPA 72 rules and all necessary codes

Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
Demonstrate positive team work and ability to be a team leader and mentor

Maintain a clean and safe work environment
Comply with all company safety practices and the safety handbook
Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction