Reports To: Salon Leader
Location: Winter Park, Florida
Type: Part-time, 1-3 days per week (Perferred Wednesday/Thursday) , 3 weekends per month
Summary:
The Feline Guest Services Specialist is the first point of contact for all Whisker Park clients, responsible for delivering a warm, welcoming, and seamless experience. This role is crucial for managing salon operations, including scheduling, communication, and administrative tasks, while also assisting the grooming team to ensure the comfort and safety of all feline guests. The specialist embodies the premium brand, providing exceptional service that makes clients and their cats feel pampered and cared for.
Key Responsibilities:
I. Client Services & Communication:
- Client Check-in & Check-out: Greet clients warmly, confirm appointment details, and process payments and bookings efficiently.
- Appointment Management: Book, reschedule, and cancel appointments using the salon's scheduling software.
- Client Inquiries: Respond to phone calls and emails promptly and professionally, answering questions about services, pricing, and salon policies.
- Brand Ambassador: Educate clients about the full range of Whisker Park's services and products, promoting a premium and personalized experience.
II. Administrative & Operational Support:
- Salon Upkeep: Ensure the front desk and client waiting areas are clean, organized, and inviting.
- Inventory & Retail: Monitor retail product levels, assist with merchandising, and handle retail sales transactions.
- Record Keeping: Maintain accurate client and feline guest records, including service history and specific care notes.
- Social Media Posts: Posting daily salon photos and videos to social media.
III. Feline Care Assistance:
- Groomer Support: Assist the Senior Groomer / Salon Manager with tasks such as preparing grooming supplies, sanitizing workstations, comforting cats, and providing secure holds to ensure the safety and well-being of the feline guests during grooming procedures.
- Feline Nail Trims: Safely and confidently perform feline nail trims for repeat clients and scheduled appointments, with or without the supervision of a senior groomer.
- Facility Oversight: Conduct regular checks of the salon and boarding areas to ensure cleanliness and a calm environment.
- Animal Caretaking: Play, pet, love, feed, water and change litter for cats in our care. Sanitize suites (enclosures) and bowls after use. Reset suites for new guests after checkout.
Required Skills and Qualifications:
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Customer Service: Proven ability to provide outstanding customer service, handle client questions with patience, and resolve issues effectively.
- Technical Proficiency: Comfortable using computer software for scheduling and point-of-sale (POS) systems.
- Organization: Exceptional organizational skills and a strong attention to detail to manage appointments and client records.
- Feline Compassion: A genuine love for cats and a strong desire to ensure their comfort and well-being.
- Attitude: A proactive, positive, and collaborative attitude, ready to support both the team and the salon's goals.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Food provided
Work Location: In person
