Overview
Join One of Northern California's Busiest Toyota Service Department!
Are you a motivated Service Advisor looking for an opportunity to earn excellent income while helping customers and working with a great team?
Maita Toyota is seeking an energetic, customer-focused Automotive Service Advisor (ASM) to join our growing service department. We are looking for professionals who thrive in a fast-paced environment, communicate effectively, and take pride in delivering an exceptional customer experience.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Conduct thorough vehicle inspections and communicate findings clearly to customers
- Prepare accurate estimates using estimating software, including costs for repairs such as brakes, transmissions, suspension, tire service, shocks & struts, oil changes.
- Upsell additional services and maintenance to enhance vehicle performance and safety while meeting dealership sales goals
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Maintain detailed service writing documentation and update customer records consistently
- Communicate effectively with clients about repair progress, costs, and recommended services to foster trust and satisfaction
- Handle transactions accurately and process payments efficiently
- Utilize automotive diagnostics tools to identify issues quickly and accurately
- Stay informed about automotive repair techniques, warranty procedures, and dealership policies to provide expert guidance
Qualifications
- Proven experience as a Service Advisor or in a similar auto service management role within a dealership or independent shop
- Strong mechanical knowledge with hands-on experience in automotive diagnostics, repair procedures, and vehicle maintenance
- Familiarity with estimating software and computer-aided vehicle damage estimating tools
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Knowledge of automotive repair specialties such as transmissions, brakes, suspension systems, tire service, shocks & struts, oil changes, and collision repair
- Sales-driven mindset with the ability to upsell services tactfully while maintaining integrity
- Valid driver’s license with a clean driving record
- Ability to handle cash transactions accurately and manage multiple priorities efficiently
- Join us in delivering exceptional automotive care! Your expertise will help keep vehicles running smoothly while creating positive experiences for every customer. We’re committed to supporting your growth through ongoing training in auto estimating, service writing, collision repair techniques, and client communication strategies. If you’re ready to energize your career in automotive service advising—apply today!
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
Experience:
- Automotive service: 2 years (Preferred)
Work Location: In person
