Anderson Sports Medicine is adding to our team!
We specialize in treating orthopedic and sports-related injuries with a team of skilled physicians and healthcare professionals. We are seeking a personable, professional, and detail-oriented Front Desk Receptionist to join our growing team. This individual will serve as the first point of contact and play a vital role in creating a positive patient experience.
The ideal candidate must be highly organized, possess excellent communication skills, and thrive in a fast-paced medical office environment. Previous medical office experience is preferred, but we are willing to train the right candidate with strong customer service and administrative skills.
DUTIES AND RESPONSIBILITIES
- Greet and check in patients in a professional and welcoming manner.
- Schedule patient appointments and manage the clinic’s appointment calendar.
- Verify patient demographics, insurance information, and referrals.
- Collect copayments, balances, and required documentation.
- Scan and upload documents into the electronic medical record (EMR).
- Handle basic administrative tasks such as scanning, faxing and data entry.
- Assist and manage patient paperwork, including consent forms, FMLA forms, disability forms, physical therapy notes, etc.
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
- Respond to patient inquiries and route messages appropriately.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Communicate effectively with medical staff to ensure smooth patient flow.
- Maintain a clean and organized front desk and waiting area.
WHAT WE’RE LOOKING FOR
- Previous experience in a medical office, healthcare setting, or customer service role.
- Knowledge of medical terminology, insurance requirements, and authorization processes.
- Familiarity with electronic medical record systems (EMR). Experience with Modernizing Medicine (ModMed) is a plus.
- Strong organizational skills and attention to detail.
- Ability to multitask and retain information.
- Must be computer literate and typing proficient.
- Excellent communication and customer service skills.
- Radiates positive energy.
- Problem-solving skills.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
