Job Overview
We are seeking a highly organized and friendly Front Desk Receptionist to join our team 2 full days per week (either Tuesday or Wednesday and Thursday). The ideal candidate will serve as the first point of contact for our patients, providing exceptional customer service while managing various administrative tasks utilizing our all-digital workflow. This role requires strong communication skills, a welcoming personality, and the ability to multitask effectively in a fast-paced environment. Pay will be based on prior experience and skills you can add to the team.
Duties
- Greet and assist visitors in a professional and courteous manner.
- Answer incoming phone calls using multi-line phone systems, directing calls to appropriate personnel.
- Schedule appointments, confirmations and manage intake paperwork (all through our practice management software, Open Dental).
- Perform clerical duties such as practice management software use, data entry, and maintaining office supplies.
- Handle correspondence, including emails, phone and texting systems.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Assist with administrative or office tasks as needed, including supporting other departments.
- Maintain HIPAA confidentiality of sensitive health information.
- Manage incoming and outgoing lab cases
- Work diligently to fill openings in the schedule.
Experience
- Previous experience as a dental Front Desk Receptionist, Dental Assistant or in a similar clerical or administrative role is preferred.
- Familiarity with dental office procedures is a plus but not required.
- Bilingual candidates (Spanish) are encouraged to apply to better serve our diverse patient family.
- Strong organizational skills with attention to detail are essential.
- Proficiency in computer systems and software applications relevant to office management.
- Excellent verbal and written communication skills are required.
- Medical/Dental billing and coding experience is preferred.
Join us in creating a positive experience for our patients while contributing to the smooth operation of our office. We look forward to welcoming a dedicated Front Desk Receptionist to our team!
Job Type: Part-time
Pay: $19.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Ability to Commute:
- Holland, MI 49423 (Required)
Work Location: In person
