Overview We are seeking a highly organized and detail-oriented HVAC Dispatcher to join our team. In this critical role, you will ensure the smooth and efficient operation of our service department by coordinating daily schedules, routing technicians, and serving as the primary point of contact for our customers. Your ability to manage schedules effectively, facilitate clear communication, and handle administrative duties like equipment registration will directly impact our operational success and customer satisfaction.
Responsibilities
- Schedule and Coordinate Services: Efficiently schedule HVAC service appointments, including routine maintenance calls, repairs, and new installations, optimizing technician routes to maximize productivity.
- Customer Service: Manage incoming customer calls with professionalism, gathering necessary information for service requests, and providing prompt, courteous assistance.
- Equipment Registration: Register new HVAC equipment with manufacturers accurately and promptly to ensure warranty compliance and maintain up-to-date customer records.
- Technician Communication: Communicate seamlessly with field technicians via phone and internal channels to assign tasks, clarify job details, and provide updates.
- Route Management: Monitor technician locations and job progress using dispatching software, adjusting schedules dynamically to accommodate emergency calls or unforeseen delays.
- Data Management: Maintain accurate data entry of service requests, customer information, and job notes within our field service management system.
- Operational Support: Collaborate with supply chain or inventory teams to ensure technicians have the necessary parts and equipment for scheduled projects.
Qualifications & Experience
- Proven experience in dispatching, scheduling, or logistics coordination, preferably within the HVAC, home services, or trades industry.
- Familiarity with field service management and dispatching software.
- Exceptional organizational skills with the ability to multitask effectively in a fast-paced, high-volume environment.
- Strong communication and customer service skills, including professional multi-line phone etiquette.
- High attention to detail, specifically regarding scheduling accuracy, data entry, and warranty registrations.
- Proficiency in standard office software, including Microsoft Word, Excel, and Outlook.
Embark on a rewarding career where your dispatching expertise will keep our HVAC services running smoothly!
Pay: $22.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
