Schedule:
35 hour work weeks (up to 40 hours depending on work volume)
Monday-Friday, 7.5 hour shifts between 9am-8pm EST
NO OVERTIME
Duration: 2 months contract (enrollment season)
Start Date: September 2026
Job Summary:
- Answering benefits questions for all core products available to employees: medical, dental, vision, life and disability, and all voluntary and miscellaneous products.
- ID card assistance
- Finding in-network providers
- Benefit administration login and password resets
- Enrollment assistance
- **NOT selling - just educating/guiding
Additionally, Benefits Counselors will be expected to participate in the following training and become proficient in each area:
- Client benefit programs and services
- Call center technology and processes
- Client benefit administration platforms
Required Skills:
- Experience with open enrollment
- CALIFORNIA Life AND Accident & Health Insurance License Required (will need to obtain Arizona, Iowa and Indiana prior to starting)
- Errors and Omissions Insurance
- Strong computer skills (must pass Computer Literacy assessment)
- Bilingual English/Spanish
- Must have their own equipment - laptop (not Chromebook), plug in headset and monitor
Preferred Skills:
- Experience using modern call routing and CRM software to log data during live calls.
- Familiarity with navigating backend enrollment systems to reset passwords and fix user flow errors.
- High volume call experience
Pay: $30.00 - $36.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Application Question(s):
- Are you fluent in speaking Spanish and English language?
- Do you have an Errors and Omissions Insurance?
- Do you have your own equipment with a plug-in headset and monitor?
- Do you have an active CALIFORNIA Life AND Accident & Health Insurance License?
Work Location: Remote
