POSITION SUMMARY:
As an Operations Support Representative your primary task will be planning of trucks and loads on the weekends during your shift. You will be also doing general dispatch functions to communicate with the drivers and customers through written and verbal communication. This is a fast-paced position and requires the ability to make quick and accurate decisions.
Job Details:
- Schedule: Monday - Friday, 2-2-3
- Pay $45,000 - $50,000 per year
ESSENTIAL FUNCTIONS
- Provide direction to drivers to ensure excellent customer service.
- Plan equipment and loads
- Communicate via, email, cell phone and IM systems to both drivers and customers.
- Monitor and track driver performance to ensure on-time delivery and safe driving practices.
- Create load routes
- Communicate with driver to provide dispatch information, support, guidance, and address any issues that may arise during their trips.
- Proactively identify and resolve operational issues, such as delays and mechanical malfunctions to minimize disruptions and maintain service quality.
- Analyze data and reports to ensure FDA food safety, fuel efficiency, and overall fleet performance.
- Collaborate closely with dispatchers to coordinator driver assignments, track shipments, and update delivery schedules as needed to meet customer demands and operational targets.
- Serve as the primary point of contact for customer inquiries afterhours, providing timely and accurate responses to address concerns, resolve issues, and maintain high levels of customer satisfaction.
- Other duties as assigned.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Education:
- High School Diploma or equivalent; required
- Associate degree (Logistics, Business Management, or relatable field); preferred
Experience:
- 1 plus years of experience in the transportation industry.
- AS400 experience; a plus
Computer Skills:
- Knowledge of Microsoft Office software products and Windows.
- Ability to learn and use proprietary software.
- Advanced keyboarding skills.
- Essential Skills:
- Excellent oral and verbal communication skills.
- Experience working in a team environment.
- Strong attention to detail
WORK ENVIRONMENT
An office environment in a controlled atmosphere building
About WEL Companies, Inc.
In 1975 Wally Tielens and his son, Bruce had a simple vision for a family business that quickly grew into an industry leading refrigerated trucking business. What began as a two-truck business soon blossomed into more than 400 trucks and 700 trailers that provide award winning nationwide service to some of the largest companies in the food, beverage, and dairy industries.
- Certified for ELDT training with the FMCSA in Wisconsin and Florida
- SmartWay Transport Partner & Recognized by The U.S. Environmental Protection Agency
- Ranked in the top 15 of Fueloyal.com Top 25 Refrigerated Companies Home to 62 members of the Wisconsin Motor Carriers Presidents Safe Drivers Club
- Top 250 Fleets in America – Commercial Carrier Journal
- 2022 Premier Carrier – FourKites
- Tyson Foods 2022 Premier Carrier of the Year
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Work Location: In person
