Job Summary
We are seeking a dynamic and results-driven Automotive Service BDC Representative to join our innovative Service team. In this pivotal role, you will be responsible for managing the dealership’s Business Development Center (BDC) operations for service department, focusing on generating high-quality leads, nurturing customer relationships, and driving service sales through strategic outreach and exceptional customer service. Your expertise in B2B sales, negotiation, and automotive industry knowledge will help elevate our dealership’s performance and customer satisfaction. This role lets you apply your appointment and sales skills in a fast-paced setting focused on hitting and exceeding sales targets while delivering exceptional client experiences.
Responsibilities
- Develop and execute outbound sales strategies to generate new leads through cold calling, email campaigns, and other outreach methods.
- Build and maintain a robust service appointments pipeline by prospects, scheduling appointments, and following up with potential customers.
- Engage with customers via phone, email, and in-person to understand their needs and present tailored automotive service solutions,.
- Manage customer relationships effectively using Customer Relationship Management (CRM) systems to track interactions, preferences, and follow-up activities.
- Support high-end vehicle by upselling additional features, accessories, or service packages to maximize deal value.
- Utilize strong negotiation skills to close deals efficiently while maintaining excellent customer service standards.
- Assist in developing marketing initiatives aimed at increasing dealership visibility and attracting new service clients through outbound efforts.
- Maintain professional phone etiquette and communication skills to foster positive client interactions that lead to deal closing.
Qualifications
- Proven experience in automotive sales, B2B sales, or retail sales with a focus on high-end or passenger car markets.
- Strong negotiation skills with a track record of achieving or exceeding service targets.
- Excellent communication skills in multiple languages are a plus; bilingual abilities are highly valued.
- Demonstrated success in managing a sales pipeline using CRM software or similar tools. (R&R) a plus.
- Exceptional organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment.
- Outbound sales experience, such as cold calling or telemarketing, is preferred.
- Customer relationship building expertise combined with excellent phone etiquette and client communication skills.
- Prior sales team management experience is advantageous but not required; a strong desire to grow within the automotive industry is essential.
Join us as an Automotive Service BDC Product Specialist if you’re passionate about delivering outstanding customer experiences while driving innovative automotive solutions! We’re committed to supporting your professional growth through comprehensive training and ongoing development opportunities—empowering you to succeed every step of the way!
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
