Job Summary:
As the Lounge Lead at Stretch 22, you will be responsible for overseeing daily operations, managing employee onboarding and training, and driving business growth.
Your role will include acting as a Stretchologist, teaching the Stretch 22 Vibrastretch method to new hires, and analyzing P&L statements to strategize business advancements. This is a multifaceted position that combines operational management with leadership in promoting team development and enhancing the customer experience.
Key Responsibilities:
Ongoing
- Onboard new employees, ensuring they understand and can effectively teach the Stretch 22 Vibrastretch method.
- Oversight of the business email
- Set up corporate stretch sessions, invoicing clients via ‘account payment’.
- Manage unemployment claims and FMLA through the Employment Security Department website.
- Distribute yearly tax documents to employees.
- Oversee payroll processing, validating hours, making necessary adjustments in Mindbody, and managing reimbursements.
- Administer employee benefits, processing payments and adding/removing employees as required.
- Oversee HR functions and ensure compliance with local labor laws, working with external HR contacts as needed.
- Monitor inventory and monthly ordering for various locations.
Daily:
- Review transactions from the previous day using the “Sales by Service” report in Mindbody—filtering for irregularities and patterns.
- Maintain open communication with team to address operational needs.
- Manage customer service using messaging system, email, and phone calls.
- Stretch clients.
Weekly:
- Utilize Mindbody reports to assess sales by service and identify any concerning transactions.
- Hold weekly Zoom meetings with the leadership team.
- Conduct weekly operations meetings to review trends, priorities, and strategies for improvement.
- Promote and sell memberships to clients.
- Identify opportunities for business growth and operational efficiency.
Monthly:
- Develop and review location budgets and inventory management strategies.
- Prepare and submit payroll 2x/month
- Prepare and submit B&O taxes each month
- Schedule maintenance for lounges as necessary.
- Manage staff scheduling
Quarterly:
- Ensure PCI compliance through regular reviews and updates.
- Participate in a comprehensive training process for new hires, followed by ongoing Stretchologist support and onboarding.
- Engage in quarterly strategic planning sessions with leadership.
Yearly:
- Complete PCI compliance questionnaires and ensure organizational awareness of compliance protocols.
- Engage with the insurance broker to update liability coverage as needed.
Support and Leadership:
- Provide oversight and mentorship to all staff to foster skill development and team cohesion.
- Support the accurate tracking of Key Performance Indicators (KPI) and develop action plans to improve lounge revenue.
- Conduct site visits to inspire and motivate staff through a servant-leadership approach.
Points of Contact:
- Direct communication with Head of Marketing, to align marketing strategies with operational goals.
- Direct communication with key partners including accountants, benefits brokers, and insurance agents for operational efficiencies.
Additional Duties:
- Act as a Stretchologist, integrating the Stretch 22 Vibrastretch method into all training and operational practices.
- Continuously study P&Ls to identify business advancement opportunities.
Note: This job description is a general overview of the role and may not encompass all
responsibilities. As Lounge Lead may be required to perform additional duties as
needed to support the overall success of Stretch 22.
Experience/Education Required:
- Minimum 1 year holding a leadership position
- Fitness industry experience preferred but not required.
- A current certification from a personal training certification program, massage therapist or PTA preferred
- Understanding of human anatomy and physiology required
- Excellent customer service and communication skills.
Qualifications
- Must have a strong focus on putting the guest first with exceptional customer service experience
- Possesses strong, organizational and time management skills
- Must have basic anatomy knowledge
- Experience working in the wellness/fitness industry is preferred
- Personal training certification is a plus
- Candidates must have completed highschool, or received similar certification (GED)
- Must have excellent communication and interpersonal with customers and coworkers
- Reaching: Extending hand(s) and arm(s) in any direction
- Standing: Remaining upright on the feet, particularly for sustained periods of time
- Pushing: Using the upper extremities to press against something with steady force in order to thrust forward, downward, or outward
- Pulling: Using the upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
- Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
- The worker is subject to vibration: Exposure to oscillating movements of the extremities or the whole body
- Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
EXTRA PERKS :
- $10,400+ in tips per year when stretching
- Employee membership at Stretch 22
- Monthly parking/wellness reimbursement
- Health insurance
- 30% employee discount on any additional purchases outside of membership
- Studio partnership perks
- An amazing & uplifting work environment
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- What specifically attracted you to this role, and why do you think it's the right opportunity for you at this point in your career?
Work Location: In person
