Description:
The Manager of the Client Delivery team leads the Client Delivery function and is accountable for the successful execution of complex, data-driven marketing campaigns across a portfolio of clients. This role oversees a team of Client Delivery Managers, ensuring campaigns are delivered accurately, on time, and in alignment with client expectations, internal standards, and business goals. The Manager serves as a strategic escalation point, drives process consistency and operational excellence, and partners cross-functionally to deliver a high-quality client experience.
Responsibilities:
Team Leadership & People Management
- Lead, coach, and develop a team of Client Delivery Managers.
- Establish clear performance expectations and provide ongoing feedback.
- Monitor workload and allocate resources effectively.
- Foster a culture of accountability and collaboration.
Campaign Execution Oversight
- Oversee execution of marketing campaigns from strategy through delivery.
- Ensure accuracy of timelines, proofs, data, and production specifications.
- Provide guidance on complex campaigns and resolve escalations.
- Drive consistent and scalable execution processes.
Client Relationship Management
- Serve as escalation point for client delivery challenges.
- Support client communication and expectation management.
- Build client confidence through strong execution.
- Enhance overall client experience.
Operational Excellence & Process Improvement
- Standardize workflows and best practices.
- Identify inefficiencies and implement improvements.
- Drive cross-functional alignment.
- Support new tools and technologies adoption.
Planning, Reporting & Accountability
- Maintain visibility into campaign status and risks.
- Monitor performance and report metrics.
- Ensure alignment with scope and timelines.
- Capture learnings for continuous improvement.
Requirements:
- Bachelor’s degree in Business or related field.
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7+ years of experience in campaign execution or project management.
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7+ years of experience in print production
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2+ years of leadership experience.
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Strong cross-functional collaboration skills.
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Excellent communication and problem-solving skills.
What Success Looks Like:
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Campaigns executed accurately and on time.
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Strong team engagement and development.
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High client satisfaction and trust.
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Efficient and scalable processes.
Franklin Madison provides a comprehensive benefits package which includes life, AD&D, short-term/long-term disability, medical, vision, and dental insurance coverage, as well as an optional 401(k) savings plan with a 4% company match and a generous time off policy.
Salary range starting at $100,000+/yr plus bonus opportunities
