Polanco Social is seeking an experienced, hospitality-driven Restaurant FOH Lead to oversee front-of-house service while supporting bar operations and ensuring an exceptional guest experience. The ideal candidate is a strong floor leader with both FOH and bar experience, capable of managing service flow, supporting the team, maintaining service standards, and stepping behind the bar when needed.
This role requires someone who leads by example, thrives in a fast-paced environment, and understands how to balance guest satisfaction, team accountability, and operational excellence.
Key ResponsibilitiesFront of House Leadership
- Lead daily floor operations during service
- Supervise servers, bartenders, hosts, and support staff
- Ensure smooth service flow and strong communication between FOH and BOH
- Maintain high standards of hospitality, professionalism, and guest satisfaction
- Assist in pre-shift meetings and daily service briefings
- Monitor reservations, seating flow, and table management
- Resolve guest concerns quickly and professionally
- Support opening and closing procedures
Bar Operations Support
- Assist with bar service during high-volume periods
- Prepare cocktails, wine service, and beverage orders as needed
- Maintain cleanliness, organization, and efficiency behind the bar
- Monitor bar inventory and communicate restocking needs
- Ensure compliance with alcohol service standards and responsible service practices
Team Development & Accountability
- Train and mentor FOH staff on service standards and procedures
- Help enforce company policies, appearance standards, and service expectations
- Support management in performance coaching and operational follow-up
- Promote teamwork, accountability, and a positive work culture
Operational Support
- Help manage daily labor efficiency and shift coverage
- Ensure POS accuracy and proper cash handling procedures
- Monitor cleanliness and overall guest-facing presentation of the restaurant
- Assist management with special events, private dining, and service planning
Qualifications/Requirements
- Minimum 4+ years of restaurant leadership experience
- Strong front-of-house service experience in a high-volume restaurant
- Previous bartending or strong bar service experience required
- Excellent communication and leadership skills
- Strong understanding of hospitality standards and guest relations
- Ability to stay calm and lead under pressure
- Flexible schedule including nights, weekends, and holidays
Preferred
- Experience in upscale casual or hospitality-driven dining environments
- Wine knowledge and cocktail knowledge
- Familiarity with POS systems such as Toast, Resy, or similar platforms
Skills & Attributes
- Strong leadership presence
- Guest-first mindset
- Professional and polished demeanor
- Organized and detail-oriented
- Strong conflict resolution skills
- Team player with a hands-on approach
- Ability to multitask in a fast-paced environment
Compensation
Competitive hourly or salary compensation based on experience, with opportunities for growth within Polanco Social.
Join Our Team
At Polanco Social, hospitality is at the center of everything we do. We are looking for leaders who care deeply about guest experience, team culture, and creating memorable service every day.
Pay: $800.00 - $1,300.00 per week
Work Location: In person
