B&C Fulfillment is looking for a dependable, organized, and personable Customer Service & Office Administrator to join our team. In this role, you will be the first point of contact for our customers — managing incoming requests, routing tickets to the right departments, and ensuring every interaction is handled with professionalism and care. Beyond customer-facing work, you will also support day-to-day office operations including social media management and general administrative duties. If you thrive in a fast-paced environment and enjoy wearing multiple hats, we want to hear from you.
Key Responsibilities
Customer Service & Ticketing
- Serve as the primary point of contact for customer inquiries via phone, email, and online portals
- Log, manage, and track customer requests using our ticketing system
- Triage and assign tickets to the appropriate department based on issue type and urgency
- Follow up on open tickets to ensure timely resolution and a positive customer experience
- Escalate complex or unresolved issues to supervisors or specialized teams as needed
Social Media & Communications
- Assist with scheduling and publishing content across social media platforms (e.g., Facebook, Instagram, LinkedIn)
- Monitor social media channels and respond to comments, messages, and reviews in a timely and professional manner
- Coordinate with internal teams to gather content, updates, and announcements for posting
General Office & Administrative Support
- Provide general administrative support to office staff and management
- Manage office supply inventory and coordinate orders as needed
- Assist with scheduling, calendars, and meeting coordination
- Maintain organized physical and digital filing systems
- Support data entry, reporting, and other clerical tasks as assigned
- Greet and assist office visitors in a welcoming and professional manner
Equal Opportunity Employer
B&C Logistics is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and welcoming workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and hiring process. If you need an accommodation, please contact us at 779-255-1400
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Experience:
- Customer service: 2 years (Preferred)
- Social media management: 2 years (Preferred)
Work Location: In person
