This position is responsible for the daily operation of Black Diamond’s retail store assuring excellent customer service is provided by a well trained, highly motivated, personable staff. The role includes assisting with strategizing sales and marketing plans to drive revenue into the store, budgeting, financial reporting and maximizing profits with minimum cost. This individual will have responsibility to assist in merchandising, inventory control and pre-season purchasing, compiling sales data and monitoring trends. It is expected that the Retail Store Assistant Manager will be on-site and oversee employee-customer interactions serving as a sales person as required.
QUALIFICATIONS
Education
Required: High School Diploma or GED
Preferred: Bachelor’s Degree in Marketing, Sales/Merchandising, Business, or another related field
Work Experience
Required: 2-3 years retail store experience, preferably in the outdoor equipment industry
Skills and general experience:
Budgeting, time management, staffing/scheduling personnel, product knowledge, computer skills and basic accounting are required. Experience, knowledge of rock climbing, skiing, and/or mountaineering is desired. Retail management merchandising, organizational and communication skills are preferred.
PHYSICAL REQUIREMENTS
General physical requirements: Medium work
Visual acuity requirements: No special visual requirements
Motion and sensory requirements: Climbing, stooping, reaching, standing, walking, lifting, fingering, talking hearing.
Physical working conditions: Long periods of standing and occasional outside environment may be required.
ESSENTIAL FUNCTIONS
1. Responsible for and authorized to assist with all functions relating to the management of the retail store to achieve profit objectives including: hiring, training and motivating staff to provide excellent customer service; establish daily sales quotas for sales team and store, periodically reviewing, recognizing accomplishments, planning, forecasting, budgeting and financial reporting as required and at the direction of the Retail Store Manager.
2. Assist with creating sales/marketing strategies, promotions, advertising and merchandising programs.
3. Planning inventory and pre-season purchases; inventory control; negotiating with vendors and suppliers for procuring non-BD products. Assuring invoice/payment process occurs in a timely manner.
4. Evaluating customer feedback, sales reports, trends, competitor strategies/programs, etc. and providing timely information to Manager DTC and other colleagues.
5. Responsible for and authorized to ensure proper repair, maintenance and upkeep on facility; keep Facilities Manager aware of requirements and needs.
6. Responsible for communication directly with customers as needed, resolving problems and spending a portion of time on the sales floor actively selling.
7. Expected to maintain the safety of the staff and store, including responding to alarm calls and making certain the store is secure.
8. Authorized to assist company employees with accessibility to employee discount program and equipment rentals.
9. Able to step in for Retail Manager when necessary
Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.
