Position Specifics
Department: Service
Reports to: Service Manager / Store Manager
Purpose
Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.
Responsibilities
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Performs diagnostics and repairs on agricultural equipment and technology
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Participates in all job-related training and development.
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Conducts or supports customer clinics
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Performs diagnostics and repairs in the field as required
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Accountable for billable time and assigned work orders
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Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
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Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
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Maintains a clean work area and performs work in a neat and orderly fashion
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Follows all safety rules and regulations in performing work assignments
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Maintains current knowledge of John Deere and competitive products
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Other tasks assigned by management
Experience, Education, Skills and Knowledge:
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Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
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Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
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Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
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Experience operating vehicles, tools, and equipment for diagnostic purposes
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Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
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Experience working cooperatively in a team environment
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Experience communicating effectively verbally and in writing
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Must have an adequate toolset to perform job responsibilities
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Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
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High School Diploma, GED, or equivalent experience required; Associates degree preferred
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Valid driver’s license required; CDL (Commercial Driver’s License) preferred
