Customer Success and Sales Coordinator
Flavour Fields
Riverhead, New York
Join Flavour Fields as Our Next Customer Success and Sales Coordinator
Are you passionate about building customer relationships, supporting sales, and helping customers succeed?
Flavour Fields is looking for a Customer Success and Sales Coordinator to join our growing team. This is an excellent opportunity for someone with experience in Customer Success, Sales Support, Customer Service, Account Management, or Inside Sales who enjoys working with customers while collaborating with multiple departments.
As our Customer Success and Sales Coordinator, you will play an important role in ensuring our customers receive exceptional service while helping our Sales team continue to grow.
Why Flavour Fields Is Different
Flavour Fields is not a traditional food or agriculture company. We are privately owned, operator driven, and committed to delivering exceptional quality, innovation, and customer service. Our team is empowered to make a meaningful impact, where ideas are valued and every employee contributes directly to the company's growth and success.
As a Customer Success and Sales Coordinator, you will have the opportunity to build meaningful customer relationships, support sales initiatives, and directly influence customer satisfaction and business growth.
About Flavour Fields
Flavour Fields is the largest privately owned grower of Microgreens and Edible Flowers in the United States.
We partner with leading chefs, distributors, foodservice companies, hotels, country clubs, cruise lines, and specialty food businesses that value quality, consistency, innovation, and exceptional customer service.
As our business continues to grow, we continue investing in people who are passionate about customer success and relationship management.
Check out our News12 feature:
https://youtu.be/0OnlSfMeuCw?si=4HJL3YNjykQ30sl_
The Customer Success and Sales Coordinator Role
As our Customer Success and Sales Coordinator, your mission is simple:
Help our customers succeed.
At Flavour Fields, we believe our success is directly connected to the success of our customers. This role is focused on developing long term relationships, supporting our Sales team, coordinating customer accounts, and delivering an outstanding customer experience.
Unlike many sales positions, this is not a cold calling role.
We already have an established customer base of leading chefs, distributors, and foodservice professionals throughout the United States. Instead of searching for new customers every day, your focus will be on strengthening existing relationships, identifying opportunities to expand business, introducing customers to new products, and ensuring every customer receives exceptional service.
Working closely with Sales, Production, Shipping, Inventory, and other departments, the Customer Success and Sales Coordinator helps ensure customers receive the right products, on time, while building trust and long term partnerships.
What You Will Do
As our Customer Success and Sales Coordinator, you will:
- Serve as the primary point of contact for customers and distributors.
- Build and maintain strong long term customer relationships.
- Support the Sales team with customer account management and daily sales coordination.
- Process customer orders accurately while ensuring all customer requests are handled within the appropriate timeframe.
- Coordinate product availability, inventory, shipping, and order status.
- Partner with Sales Representatives to increase customer satisfaction and account growth.
- Introduce customers to innovative new products and seasonal offerings.
- Resolve customer questions professionally and efficiently.
- Maintain accurate customer records, pricing, and order history.
- Support customer visits, trade shows, and product launches.
What You Will Bring
- Experience in Customer Success, Customer Service, Sales Support, Account Management, Inside Sales, or Order Management.
- Outstanding communication and relationship building skills.
- Passion for helping customers succeed.
- Strong organizational and multitasking abilities.
- Exceptional attention to detail.
- Customer focused mindset.
- Proficiency with Microsoft Outlook and Excel.
- Experience with ERP systems is preferred.
- Foodservice, agriculture, manufacturing, or distribution experience is a plus.
Why You'll Love Being a Customer Success and Sales Coordinator
- Work with an established customer base instead of making cold calls.
- Build lasting relationships with chefs, distributors, and food professionals across the United States.
- Become a trusted advisor for customers who rely on Flavour Fields every day.
- Help introduce innovative products to the culinary industry.
- Work closely with Sales leadership and every department within the company.
- Enjoy opportunities for career growth within a rapidly growing organization.
- Make a direct impact on customer satisfaction and company success.
What We Offer
- Competitive compensation.
- Health, dental, and vision insurance.
- 401(k).
- Paid time off.
- Professional growth and advancement opportunities.
- A collaborative environment where your work directly contributes to the success of our customers and the company.
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 3 years (Required)
- Sales: 3 years (Preferred)
Work Location: In person
