Title: Customer Service Representative
Reports to: Director of Practice Operations
Overall Responsibility: Providing superb customer service and a welcoming environment to all patients seeking services
Areas of responsibility (Tasks):
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Prepares patients for their appointment by obtaining photo identification, signature of various consent forms, & associated Healthworks/Company paperwork required for visit.
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Responsible for ensuring smooth patient flow throughout the clinic.
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Maintain & coordinate patient schedule for various providers & clinical staff.
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Field incoming phone calls & emails through shared authorization email inbox.
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Assists and prepares employer paperwork for the clinical staff
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Assists with covering at other locations as necessary
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Assists with tasks as directed by management
Skills required:
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Ability to communicate clearly and professionally both in writing and verbally
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Demonstrates personal responsibility, integrity and ability to handle Protected Health Information (PHI) in a manner consistent with HIPAA
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Demonstrates attention to detail and ability to multi-task
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Ability to work both independently & as part of a team in following company protocols
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Demonstrates basic computer skills with Windows, Microsoft office programs, HealthWorks HER and other software as needed
Experience/Education required:
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Completes employer required trainings in a timely manner
